OnTime 360
Courier software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$99 per month
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What is OnTime 360
OnTime 360 is courier management software used to run dispatch, pickup and delivery operations for courier and last‑mile delivery businesses. It supports order intake, dispatching, driver workflows, customer notifications, and billing/invoicing in a single system. The product is commonly deployed by small to mid-sized courier companies that need configurable workflows and integrations with existing business systems.
End-to-end courier operations suite
OnTime 360 covers core courier workflows including order entry, dispatch, driver management, proof of delivery, and invoicing. This reduces the need to stitch together separate tools for dispatch and back-office processes. It is designed for courier-specific operational concepts such as runs, zones, and service levels.
Configurable workflows and rules
The platform provides configuration options for service types, pricing, customer accounts, and operational rules. This helps courier operators align the system with their existing processes rather than adopting a fixed template. It can support multiple customer billing arrangements and delivery requirements within the same instance.
Integration and data exchange focus
OnTime 360 is positioned to integrate with external systems used by courier businesses, such as accounting and order sources. This can streamline order ingestion and reduce manual re-keying across systems. Integration capability is a practical differentiator in environments where dispatch must connect to customer portals or internal enterprise tools.
Implementation effort for configuration
Because the product is highly configurable, initial setup can require detailed operational mapping and administrative time. Courier businesses without dedicated operations/IT support may find onboarding slower than simpler, template-driven tools. Ongoing changes to pricing rules and workflows can also require careful testing.
User experience varies by role
Courier platforms that combine dispatch, admin, and billing functions often have dense interfaces for back-office users. New dispatchers and administrators may need training to use advanced features efficiently. Driver adoption can depend on mobile workflow fit and the consistency of scanning/POD processes.
Feature depth depends on edition
Capabilities in courier suites can vary by licensing tier and optional modules (for example, advanced integrations, analytics, or customer portals). Buyers may need to validate which functions are included versus add-ons to avoid gaps during rollout. This can complicate like-for-like comparisons with other products in the reference set.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Start | $99 per month (includes 250 shipments) + $0.40 per additional shipment; $249 one-time account activation | Unlimited users/customers/support; Basic Customer Web Portal; OnTime Mobile; Premium mapping & GPS; 30-day satisfaction guarantee |
| Grow | $249 per month (includes 700 shipments) + $0.35 per additional shipment; $249 one-time account activation | All Start features; Standard Customer Web Portal; OnTime REST & SOAP API (initial 10,000 transactions included); Invoicing & billing; QuickBooks, FreshBooks, Xero integrations |
| Scale | $499 per month (includes 1600 shipments) + $0.30 per additional shipment; $249 one-time account activation | All Grow features; Branch management; Automatic route optimization; Advanced Customer Web Portal (white labeling available); HIPAA & GDPR compliance options; 14-day trial advertised |
| Custom | From $499 per month + less than $0.30 per shipment; $249 one-time account activation | Designed for high-volume accounts; discounts available at higher volumes (20,000+ shipments/month); contact sales |
Seller details
OnTime 360 (company name not independently verified)
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