Otter.ai
AI sales assistant software
Conversation intelligence software
Sales acceleration software
Voice recognition software
AI meeting assistants software
Business instant messaging software
Note-taking software
Transcription software
AI note-taking software
Deep learning software
Internal communications software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if Otter.ai and its alternatives fit your requirements.
$8.33 per user per month
Free TrialFree version
Small
Medium
Large
- Education and training
- Media and communications
- Public sector and nonprofit organizations
What is Otter.ai
Otter.ai is an AI meeting assistant that records conversations and produces speech-to-text transcripts, summaries, and searchable notes. It is used by individuals and teams to document meetings, interviews, and calls and to share highlights and action items. The product focuses on automated transcription and note workflows across common meeting platforms, with collaboration features for reviewing and editing outputs.
Fast automated transcription workflow
Otter.ai captures live audio and generates time-stamped transcripts that users can search and review. This reduces manual note-taking effort for recurring meetings and interviews. The workflow is designed for quick sharing of meeting notes and follow-ups across a team.
Summaries and action extraction
The product generates meeting summaries and key points from recorded conversations. This supports users who need a digest rather than a full transcript, such as managers and cross-functional stakeholders. It also helps standardize meeting documentation when compared with manual notes.
Collaboration on meeting notes
Otter.ai supports shared access to transcripts and notes so teams can review, comment, and correct content. This is useful for distributed teams that need a single source of truth for meeting outcomes. The collaboration model fits lightweight documentation needs without requiring a full CRM suite.
Not a full sales suite
Otter.ai focuses on meeting capture, transcription, and summaries rather than end-to-end sales execution. Organizations looking for native pipeline management, forecasting, and deal workflows typically need a separate CRM and sales engagement stack. As a result, it may not replace broader sales acceleration platforms in the reference set.
Accuracy varies by conditions
Transcription quality can degrade with heavy accents, crosstalk, poor microphones, or noisy environments. Users may need to edit transcripts to correct names, terminology, and speaker attribution. This adds review time for compliance-sensitive or customer-facing documentation.
Governance and compliance fit varies
Recording and transcribing meetings can introduce privacy, consent, and retention requirements that differ by region and industry. Some organizations require advanced controls such as granular retention policies, legal hold, or strict data residency. Buyers should validate administrative controls and contractual terms against internal policies before broad deployment.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Basic | Free (forever) | 300 monthly transcription minutes; 30 min max per conversation; 3 lifetime audio/video file imports; live transcription, speaker identification, mobile apps, AI Chat, basic meeting templates. |
| Pro | $16.99 per user/month (monthly) or $8.33 per user/month (billed annually) | 1,200 monthly transcription minutes; 90 min max per conversation; 10 audio/video imports per month; advanced AI meeting templates; unlimited storage; team vocabulary & taggable speakers; advanced search/export/playback; OtterPilot included. |
| Business | $30 per user/month (monthly) — promotional 20% off for 3 months sometimes shown; $19.99 per user/month (billed annually) | Unlimited meetings and in-app recordings; up to 4 hours (per meeting) max; custom AI workflows; unlimited audio/video file imports; enhanced admin features (activity logs, usage analytics); join 3 concurrent meetings; prioritized support. |
| Enterprise | Custom pricing (schedule a demo) | Everything in Business plus single sign-on (SSO), enterprise-grade security & controls, domain capture, HIPAA compliance, video replay for Zoom/Google Meet, Otter Sales Notetaker, custom integrations, dedicated Customer Success Manager. Minimum 100-user license required for some Enterprise features. |
Seller details
Otter.ai, Inc.
Los Altos, CA, USA
2016
Private
https://otter.ai
https://x.com/otter_ai
https://www.linkedin.com/company/otter-ai/
