PBXact
UCaaS platforms
VoIP providers
Cloud PBX platforms software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$8.95 per user per month
Free Trial
Free version unavailable
Small
Medium
Large
- Construction
- Manufacturing
- Transportation and logistics
What is PBXact
PBXact is a commercial IP PBX software distribution built on the FreePBX ecosystem for deploying and managing business telephony. It is used by small to mid-sized organizations and IT/telecom providers that need call routing, extensions, IVR, voicemail, and SIP trunk connectivity on-premises or in hosted environments. The product packages FreePBX modules with a supported, subscription-based offering and optional commercial add-ons. It is typically administered by technical staff familiar with VoIP and PBX configuration.
FreePBX-based PBX feature set
PBXact includes core PBX capabilities such as extensions, ring groups, IVR, voicemail, call queues, and SIP trunking. Because it is built on the FreePBX framework, it aligns with common Asterisk-based telephony patterns and supports many standard PBX workflows. This makes it suitable for organizations that want a configurable PBX rather than a fixed, provider-managed calling service.
Deployment flexibility and control
PBXact can be deployed on-premises or in a private hosted environment, which can help meet data residency, network, or integration requirements. Administrators retain control over dial plans, SIP connectivity, and system-level configuration compared with fully managed UCaaS offerings. This model can fit MSPs/telecom resellers that standardize on a repeatable PBX stack across customers.
Commercial support and modules
PBXact is positioned as a supported, commercial distribution, which can reduce risk versus running only community components. It offers access to paid modules and vendor support options for production deployments. For organizations that need a vendor-backed PBX while keeping an Asterisk/FreePBX architecture, this provides a clearer support path than purely community-managed builds.
Not a full UCaaS suite
PBXact focuses primarily on telephony/PBX functions rather than an all-in-one UCaaS experience. Capabilities such as team messaging, meetings, and tightly integrated omnichannel contact center functions are not the core of the product and may require separate tools or integrations. Organizations seeking a single vendor-managed communications suite may find the overall solution more fragmented.
Higher admin and VoIP expertise required
Operating PBXact typically requires PBX/VoIP knowledge for SIP trunk setup, NAT/firewall configuration, codec and QoS tuning, and ongoing maintenance. Compared with provider-hosted VoIP services, the customer (or their IT provider) often owns more responsibility for uptime, patching, backups, and troubleshooting. This can increase operational overhead for smaller teams without dedicated telephony expertise.
Ecosystem variability and add-on costs
Functionality can depend on specific modules, licensing tiers, and third-party components, which can complicate cost forecasting and standardization. Some advanced features may require commercial modules or additional services beyond the base system. Organizations comparing against bundled cloud calling plans may need to account for separate infrastructure, SIP trunking, and support costs.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Month-to-month | Trunk + User: $24.95 per month; User Only: $8.95 per month; Inbound DID: $1.00 per month | Softphone apps included; unlimited support included; billed monthly.. |
| 1 Year Plan (billing monthly, 12-mo commitment) | Trunk + User: $22.95 per month; User Only: $8.95 per month; Inbound DID: $1.00 per month | Save $2/mo per Full Extension vs month-to-month for eligible plans; early cancellation fee may apply; at least 3 Full Extensions required for some 1-year offers.. |
| 3 Year Plan (billing monthly, 36-mo commitment) | Trunk + User: $19.95 per month; User Only: $8.95 per month; Inbound DID: $1.00 per month | Best value (3-year savings); 36-month commitment and early cancellation fee apply; minimum purchases apply for some plans.. |
Other official add-ons (selected examples from official store):
- High Volume Faxing: $24.99 per month. (store).
- Lite Faxing: $9.95 per month. (store).
- PBXact Cloud Call Accounting: $30.00 per month. (store).
- PBXact Cloud Sangoma Scribe: $24.99 per month; Top-up minutes $39.99 one-time. (store).
- Softphones - Queue License: $5.00 per month; Supervisor: $0.50 per month. (store).
- Phone purchase and rental options shown on the official store (various one-time and monthly rental prices). (store).
Notes: All pricing and plan text taken from the official PBXact Cloud landing page and official PBXact Cloud store pages. Certain negotiated/contract pricing and special offer pricing (e.g., custom Steer/LGCA contract rates) appear on the official store and may differ from the public list prices; consult the store or sales for bespoke contract pricing.
Seller details
Sangoma Technologies Corporation
Markham, Ontario, Canada
1984
Public
https://www.sangoma.com/
https://x.com/sangoma
https://www.linkedin.com/company/sangoma-technologies/
