Phone.com
UCaaS platforms
Video conferencing software
VoIP providers
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$18 per user per month
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What is Phone.com
Phone.com is a cloud communications (UCaaS) service that provides business VoIP calling, SMS/MMS messaging, and video meetings in a single platform. It targets small and midsize organizations that need virtual phone numbers, call routing, and multi-device calling without on-premises PBX hardware. The product includes mobile and desktop apps, web-based administration, and integrations with common business tools. It is typically used for distributed teams, customer-facing lines, and basic call handling rather than full contact-center operations.
Broad UCaaS feature set
Phone.com combines VoIP calling, business texting, and video meetings under one subscription. It supports common PBX functions such as auto attendants, call queues/ring groups, extensions, and number porting. This makes it suitable for organizations that want a single vendor for core communications rather than separate point solutions.
Flexible numbers and call handling
The service offers local, toll-free, and vanity numbers and supports managing multiple lines and extensions. Call routing features such as schedules, forwarding, and simultaneous/sequential ringing help teams handle inbound calls across locations and devices. These capabilities align with typical UCaaS requirements for small teams that need professional call flows.
SMB-oriented administration and apps
Phone.com provides end-user apps for mobile and desktop plus a web portal for account and number management. Admins can provision users, configure call flows, and manage messaging settings without dedicated telephony infrastructure. This reduces operational overhead compared with on-premises PBX deployments.
Limited contact-center depth
Phone.com focuses on UCaaS and basic call handling rather than advanced contact-center functionality. Organizations needing sophisticated routing logic, workforce management, quality management, or deep analytics may find gaps. In those cases, a dedicated contact-center platform is often required alongside or instead of UCaaS.
Video meetings not primary focus
Video conferencing is included, but the platform is primarily designed around telephony and messaging. Teams that rely heavily on large meetings, webinars, or advanced meeting controls may need a dedicated video platform. This can introduce additional vendors and administration.
Integration ecosystem may be narrower
Phone.com offers integrations, but the breadth and depth can be more limited than larger enterprise-focused UCaaS suites. Some organizations may need custom workflows via APIs or third-party connectors to match their CRM/helpdesk processes. This can increase implementation effort for more complex environments.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Basic | $18.00 per user/month (monthly) — (Phone.com pricing page states "pricing plans start at just $18 per month per user for the Basic plan") | Essential phone features (voicemail, call routing, pooled minutes), Video Meetings included (max 10 participants for Basic). |
| Plus | $22–$25 per user/month (approx., Phone.com blog & site text provide mid-tier estimates) | Unlimited calling, business SMS (send register required), Video Meetings up to 25 participants, AI-Connect included. |
| Pro | $30–$35 per user/month (approx., Phone.com blog) | Advanced features: call recording (included), voicemail transcription, call analytics/CRM integrations, Video Meetings up to 100 participants, AI-Connect included. |
| Enterprise | Custom pricing | Contact Sales for volume/enterprise options; Phone.com notes volume discounts and "contact sales" for enterprise needs. |
Additional billed items & add-ons (official site):
- ProSIM (cellular mobility): $10/mo (first month free). (Add-on page / pricing notes).
- Phone numbers: $4.99/mo per extra number (volume pricing available: 2+ $4.99, 10+ $4.49, 50+ $2.99, 100+ $1.99).
- Call recording: $7.99/mo (included for Pro users).
- Premium hold music: $2.99/mo.
- Minute bundles (examples from Phone.com): 500 min $18.50/mo; 1,000 min $35/mo; 2,500 min $80/mo; 5,000 min $155/mo.
Notes: Prices quoted above were taken directly from Phone.com pages (pricing, premium features, blog, AI-Connect, ProSIM) and reflect the site content accessible at the time of research. Phone.com also states "plans start as low as $15 per month" on the homepage and contains a blog article suggesting approximate ranges; where explicit per-plan prices were not shown on the pricing page HTML, I included only figures and ranges that are present on Phone.com official pages and marked ranges as approximate where indicated on-site.
Seller details
Phone.com, Inc.
Newark, New Jersey, USA
2007
Private
https://www.phone.com/
https://x.com/phonecom
https://www.linkedin.com/company/phone-com/
