RingEX
Webinar platforms
UCaaS platforms
Video conferencing software
VoIP providers
Call center infrastructure (CCI) software
Online fax software
Cloud PBX platforms software
Call & contact center software
Webcasting software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if RingEX and its alternatives fit your requirements.
$19.99 per user per month
Free Trial
Free version unavailable
Small
Medium
Large
- Agriculture, fishing, and forestry
- Real estate and property management
- Construction
What is RingEX
RingEX is a cloud-based unified communications platform that combines business telephony, messaging, video meetings, and related admin and analytics tools in a single service. It is used by IT and operations teams to provide calling and collaboration for distributed workforces, with options to add contact center, webinar, and fax capabilities depending on licensing. The product emphasizes centralized management, integrations with common business applications, and carrier-grade voice features such as auto attendants, call routing, and number management.
Broad UC feature coverage
RingEX consolidates cloud PBX calling, team messaging, and video meetings under one admin experience. This reduces the need to stitch together separate tools for core communications compared with products focused primarily on webinars or event delivery. It also supports common telephony capabilities such as IVR/auto attendants, call queues, extensions, and call handling rules. Organizations can standardize end-user clients across desktop and mobile.
Enterprise admin and governance
The platform provides centralized user provisioning, number management, and policy controls that fit IT-managed deployments. Admins can manage roles, devices, and call routing at scale and monitor usage through reporting and analytics. These controls are typically more mature than what is found in webinar-first platforms. The service also supports multi-site and distributed deployments through cloud administration.
Integrations and extensibility
RingEX offers integrations with common CRM, productivity, and help desk systems to embed calling and logging into business workflows. It also provides APIs and app marketplace options that allow organizations to extend telephony and messaging into internal applications. This can reduce manual call note-taking and improve activity tracking. Integration breadth is a practical differentiator versus tools that primarily focus on event production and attendee engagement.
Webinar depth varies by plan
While RingEX includes video meetings and can support webinar-style sessions, webinar and webcasting capabilities are not its primary design center. Organizations that require advanced event production features (e.g., complex virtual venue experiences, sponsor/exhibitor tooling, or deep attendee engagement analytics) may find the feature set less specialized than webinar-first products. Some webinar functionality may require add-ons or specific licensing. This can complicate packaging for teams that only need event delivery.
Contact center often separate
RingEX can be used alongside contact center infrastructure, but full call & contact center functionality is typically delivered through separate contact center products or add-ons. Buyers expecting a single SKU to cover advanced routing, workforce management, and quality management may need additional modules. This can increase total cost and implementation scope. It also introduces more configuration work than a purpose-built contact center suite.
Telephony complexity and rollout effort
Cloud PBX and VoIP deployments require careful planning for numbering, emergency calling, network readiness, and device management. Migrating from legacy PBX systems can involve porting timelines and user training that are non-trivial. Organizations with strict voice quality requirements may need additional network controls and monitoring. These factors can lengthen time-to-value compared with deploying a standalone webinar tool.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Essentials | $19.99 per user/month (annual) — $29.99 per user/month (monthly) | Business/local or toll‑free number, unlimited domestic (US/CA) calling, 100 toll‑free minutes/month, voicemail‑to‑text, team messaging, document sharing. (Essentials does not include video meetings.) |
| Standard | $27.99 per user/month (annual) — $37.99 per user/month (monthly) | Everything in Essentials plus: unlimited users, business numbers in 100+ countries, unlimited internet fax, unlimited audio conferencing, video meetings up to 100 participants, 24/7 support. |
| Premium | $34.99 per user/month (annual) — $44.99 per user/month (monthly) | Everything in Standard plus: automatic call recording, single sign‑on (SSO), multi‑site admin, hot desking, advanced call handling (whisper/barge), video meetings up to 200 participants, real‑time analytics, popular CRM integrations. |
| Ultimate | $49.99 per user/month (annual) — $59.99 per user/month (monthly) | Everything in Premium plus: device status reports & alerts, unlimited storage, higher toll‑free minutes (e.g., 10,000), up to 200 video participants; Enterprise contact sales for custom terms. |
Notes: Prices and feature highlights taken from RingCentral's official RingEX pricing pages; annual billing prices reflect the "Pay annually (save up to 33%)" rates and monthly prices reflect month‑to‑month rates shown on the vendor site.
Seller details
RingCentral, Inc.
Belmont, California, USA
1999
Public
https://www.ringcentral.com/
https://x.com/ringcentral
https://www.linkedin.com/company/ringcentral/
