PhoneBurner
Auto dialer software
Email tracking software
Outbound call tracking software
Sales acceleration software
Predictive dialer software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$140 per user per month
Free Trial
Free version unavailable
Small
Medium
Large
- Construction
- Professional services (engineering, legal, consulting, etc.)
- Agriculture, fishing, and forestry
What is PhoneBurner
PhoneBurner is a cloud-based power dialer and sales calling platform designed to help outbound sales teams place more calls, manage call workflows, and track call outcomes. It is used by inside sales, real estate, insurance, and other teams running high-volume outbound prospecting and follow-up. The product combines a multi-line dialer, call dispositioning, voicemail drop, and basic email/SMS touches with CRM integrations and reporting. It emphasizes agent-assisted dialing and workflow automation rather than operating as a full contact center suite.
Agent-assisted power dialing
PhoneBurner supports rapid outbound calling with an agent present on each call, along with features such as voicemail drop and call dispositioning. This model can fit teams that want higher throughput than manual dialing while keeping the rep in control of each interaction. It is typically simpler to deploy for sales teams than full contact-center platforms. The workflow is oriented around outbound sequences and daily calling activity.
Sales workflow and automation
The platform includes call scripts, templated emails, and follow-up actions tied to call outcomes to standardize outbound processes. Reps can move leads through repeatable call workflows and log results consistently. This helps managers compare activity and outcomes across reps using shared dispositions and reporting. It is positioned for sales acceleration use cases rather than generalized telephony administration.
Integrations and activity logging
PhoneBurner provides integrations intended to sync contacts and log calls and outcomes back to common CRMs. This reduces manual data entry and supports pipeline visibility for managers. Reporting focuses on outbound activity metrics such as dials, connects, and dispositions. The integration approach aligns with sales teams that want calling embedded into their CRM-centric process.
Not a full contact center
PhoneBurner is primarily built for outbound sales dialing and does not aim to replace enterprise contact center platforms. Organizations needing advanced inbound routing, omnichannel queues, workforce management, or complex IVR may find gaps. It is better suited to sales teams than to customer support operations. Buyers with broad telephony requirements may need additional systems.
Limited predictive dialing focus
While it supports high-volume dialing, its core orientation is agent-assisted/power dialing rather than heavy predictive dialing with aggressive pacing controls. Teams that require sophisticated predictive algorithms, compliance controls for predictive modes, or large-scale dialer optimization may need more specialized tooling. This can matter for very large outbound operations. Fit is strongest for SMB-to-midmarket sales teams.
Email tracking is secondary
Email capabilities are typically used to support call workflows (templates and follow-ups) rather than serving as a dedicated email analytics platform. Organizations that need deep email deliverability controls, advanced sequence experimentation, or broad multichannel engagement analytics may find the email tracking features limited. As a result, teams may pair it with separate sales engagement or marketing tools. Reporting emphasis remains on calling activity.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Standard | $140 per user/month (annual billing) or $165 per user/month (monthly billing) | Unlimited calling, workflow automation, call analytics, reliable deliverability, 1,000 outbound minutes/month + unlimited inbound, call recording storage 30 days, contact import limit 10,000/mo. Start Free Trial (free minutes to test). Source: PhoneBurner pricing & FAQ. |
| Professional | $165 per user/month (annual billing) or $195 per user/month (monthly billing) | All Standard features, plus Softphone dialing, Krisp AI noise cancellation, Live call monitoring & coaching, Open API, 90 days call recording storage, contact import limit 20,000/mo. Start Free Trial. |
| Premium | $183 per user/month (annual billing) or $215 per user/month (monthly billing) | All Professional features, plus PhoneBurner number (dedicated), Custom inbound routing, Answer callbacks in-app, Call transcription & AI Note-Taker, SMS messaging (carrier approval required), Unlimited call recording storage, contact import limit 50,000/mo. Start Free Trial. |
Additional notes: Add-ons available (PhoneBurner numbers, ARMOR® spam protection). No per-minute charges; plans include unlimited dialing. Annual billing saves ~15%.
Seller details
PhoneBurner, Inc.
Seattle, WA, USA
2009
Private
https://www.phoneburner.com/
https://x.com/phoneburner
https://www.linkedin.com/company/phoneburner/
