fitgap

Pulseway

Network monitoring software
Remote support software
Server monitoring software
Online backup software
PC backup software
Server backup software
Backup software
Incident management software
Remote monitoring & management (RMM) software
Endpoint management software
Patch management software
Endpoint protection software
Vulnerability management software
Monitoring software
Data recovery software
MSP software
Features
Ease of use
Ease of management
Quality of support
Affordability
Market presence
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Pricing from
Pay-as-you-go
Free Trial
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User industry
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What is Pulseway

Pulseway is a remote monitoring and management (RMM) platform used to monitor servers, endpoints, and network devices and to perform remote support and routine IT administration. It is used primarily by managed service providers (MSPs) and internal IT teams to manage distributed Windows, macOS, and Linux environments. The product combines monitoring/alerting, patching, automation, and remote control in a single console, with a strong emphasis on mobile-first alerting and management workflows.

pros

Broad RMM feature coverage

Pulseway combines endpoint/server monitoring, alerting, patch management, remote control, and scripting/automation in one product. This reduces the need to integrate separate tools for common MSP and IT operations. It also supports monitoring for common infrastructure components (e.g., services, performance counters, SNMP devices) alongside endpoint management tasks.

Mobile-first operations workflow

Pulseway is well known for enabling technicians to receive alerts and take actions from mobile devices. Common tasks such as acknowledging alerts, restarting services, and initiating remote sessions can be performed without being at a desktop console. This can be useful for on-call coverage and small teams that need rapid response outside business hours.

MSP-oriented administration features

The platform includes multi-tenant management capabilities and policy-based administration suited to MSP operations. It provides automation and scheduled tasks to standardize routine maintenance across many customer environments. Integrations and add-ons (e.g., security and backup options) support bundling services into a managed offering.

cons

Not full observability platform

Pulseway focuses on infrastructure and endpoint monitoring rather than deep application performance monitoring and distributed tracing. Organizations needing code-level telemetry, advanced service maps, or large-scale log analytics may require additional tools. This can increase total tooling complexity for enterprises with modern cloud-native stacks.

Feature depth varies by module

While the product covers many IT operations areas, some capabilities (e.g., vulnerability management, endpoint protection, and backup) may rely on separate modules, integrations, or partner components depending on the edition. This can create differences in workflow consistency across features. Buyers often need to validate which functions are native versus add-on and how licensing applies.

Scaling and reporting constraints

In larger environments, teams may find that reporting, dashboarding, and data retention options are less flexible than specialized monitoring and analytics products. Complex compliance reporting and long-term trend analysis may require exporting data or using external reporting tools. This can be a limitation for organizations with strict audit requirements or advanced capacity planning needs.

Plan & Pricing

Pricing model: Pay-as-you-go (per-endpoint), with monthly, annual and 3-year billing options and volume discounts. Free tier/trial: 14-day free trial available (official site states a 14-day trial). Permanent free-tier presence is unclear on current pricing pages (historic blog post describes "Pulseway Free" for 2 endpoints, but the main pricing page uses a calculator and does not publish a standing freemium price). Billing cadence & discounts: Monthly, Annual, 3-Year (discounts for longer commitments and volume discounts noted on official pricing pages). Mandatory one-time fee: Advanced Onboarding & Best Practices session (listed as €149 on official pricing pages). Minimums / promotional minimums: Some offers and bundles state minimum endpoint requirements (site examples: Sysadmin Day / promotional bundles list minimums such as 20, 50 or 100 endpoints depending on the bundle). Example promotional prices (official promotional pages):

  • IT Hero Pack — €100 / month (yearly terms) — Minimum 50 endpoints (Black Friday promo page).
  • Defender Pack — €130 / month (multi-year commitment) — Minimum 50 endpoints (Black Friday promo page).
  • Ultimate Security Pack — €100 / month (yearly terms) — Minimum 50 endpoints (Black Friday promo page).
  • Visionary Pack — €250 / month (multi-year) — Minimum 100 endpoints (Black Friday promo page).
  • Big IT Pack — €350 / month (yearly) — Minimum 100 endpoints (Black Friday promo page).

Notes: The vendor’s public pricing page does not publish a single fixed per-endpoint list price; pricing is determined via the site calculator and quote process, and varies by modules/add-ons (3rd-party patching, ransomware detection, endpoint protection add-ons like Bitdefender/Webroot, PSA, MDM). Official site repeatedly directs to "spec up your requirements" and/or contact sales for an instant price estimate.

Seller details

Pulseway Ltd.
Rochester, New York, United States
2012
Private
https://www.pulseway.com/
https://x.com/pulseway
https://www.linkedin.com/company/pulseway

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