Re:amaze
Help desk software
Live chat software
Customer self-service software
Social customer service software
Digital customer service platforms
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$29 per team member per month
Free Trial
Free version unavailable
Small
Medium
Large
- Accommodation and food services
- Retail and wholesale
- Arts, entertainment, and recreation
What is Re:amaze
Re:amaze is a customer support help desk that centralizes email, live chat, SMS, social messaging, and marketplace communications into a shared inbox. It is used by ecommerce and direct-to-consumer teams to manage customer conversations, collaborate on tickets, and automate common support workflows. The product emphasizes multichannel support for online stores and includes customer-facing self-service elements such as FAQ/help center content and chat-based automation.
Omnichannel shared inbox
Re:amaze consolidates multiple customer communication channels into a single workspace so agents can manage conversations without switching tools. It supports common digital channels used by online businesses, including email and real-time messaging. This structure fits teams that need one queue for order questions, returns, and pre-sales inquiries across channels.
Ecommerce-oriented integrations
The product is commonly deployed in ecommerce support environments and is designed to connect with online storefront and marketplace workflows. Agents can work from a customer conversation while referencing commerce context (for example, customer identity and order-related details) when integrations are configured. This reduces manual lookup steps compared with general-purpose help desks that require more customization for commerce use cases.
Automation and routing controls
Re:amaze includes workflow features such as rules, assignments, and automated responses to help standardize handling of repetitive requests. Teams can route conversations to the right agent or group based on channel, topic, or other attributes. These controls support consistent service levels as volume grows and multiple agents collaborate.
Limited CRM depth
While Re:amaze stores customer profiles and conversation history, it is not a full CRM suite with advanced pipeline, forecasting, and revenue operations features. Organizations that want a single system for sales, marketing automation, and service may need additional software. This can increase integration and data-governance work compared with all-in-one business suites in the broader market.
Reporting can be basic
Help desk analytics typically cover operational metrics (e.g., volume, response times, agent activity), but may not satisfy teams needing highly customized dashboards or complex cross-channel attribution. Some organizations may require exporting data to BI tools for deeper analysis. This adds overhead for teams with mature analytics requirements.
Scaling and governance constraints
As support organizations become larger, they often require more granular role-based access controls, auditability, and multi-brand governance. Re:amaze can be a strong fit for small to mid-sized support teams, but larger enterprises may find administrative controls or process standardization needs outgrow the product. In those cases, additional tooling or stricter internal processes may be necessary.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Basic | $29 per team member/month (monthly); $26.10 per team member/month billed annually (10% off) | Unlimited email inboxes, live chat, social channels, public/internal FAQ, workflow automation (macros), response templates, website integration, chatbots, basic reporting |
| Pro | $49 per team member/month (monthly); $44.10 per team member/month billed annually (10% off) | All Basic features + multi-brand support, live view of site visitors, advanced reporting, SMS & voice channels, custom hosted domain, customizable email appearance, status page |
| Plus | $69 per team member/month (monthly); $62.10 per team member/month billed annually (10% off) | All Pro features + Peek (live screensharing), departments, staff performance reporting, staff shifts & vacation days, customizable staff roles, CSAT ratings, in-chat video calls, FAQ edit history |
| Starter (volume-based) | $59 flat rate per month | Volume-based starter plan: unlimited team members, limited to 500 responded conversations/month; includes Basic features |
| Enterprise | Custom pricing | White-glove service for high-volume businesses — contact sales |
Notes: Re
offers two plan structures: user-based pricing (Basic, Pro, Plus — charged per staff user) and volume-based pricing (Starter, Volume Pro, Volume Plus — charged by conversation volume). Trials include all Plus plan features (14-day free trial).Seller details
Reamaze, Inc.
Unsure
Private
https://www.reamaze.com/
https://x.com/reamaze
https://www.linkedin.com/company/reamaze/
