ScriptRunner for Jira
Project management tools software
IT service management tools
Workflow management software
Project, portfolio & program management software
Process automation software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$2.50 per user
Free TrialFree version
Small
Medium
Large
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What is ScriptRunner for Jira
ScriptRunner for Jira is an automation and customization app for Atlassian Jira that uses scripts and built-in automation features to extend Jira workflows, fields, screens, and integrations. It is used by Jira administrators, ITSM teams, and power users who need to implement complex business rules, automate repetitive actions, and enforce governance in Jira projects and service desks. The product centers on scripted automation (primarily Groovy) plus prebuilt scripts, listeners, and workflow functions that run inside Jira environments.
Deep Jira workflow extensibility
It adds workflow conditions, validators, post-functions, and listeners that go beyond Jira’s native configuration options. This supports complex approval paths, field behaviors, and cross-project rules without building a separate external service. Teams can implement organization-specific governance directly where work is tracked. This is particularly relevant for ITSM and regulated change processes managed in Jira.
Powerful scripted automation
It enables event-driven automation using Groovy scripts, allowing fine-grained control over issue updates, transitions, notifications, and integrations. Compared with general project management tools, it is designed for administrators who need logic-heavy automation rather than lightweight task automation. Scripted approaches can reduce manual administration work when applied consistently. It also supports reuse through script libraries and shared components.
Admin tooling and prebuilt components
It includes a catalog of built-in scripts and administrative utilities that accelerate common Jira automation tasks. This can shorten time-to-implementation versus writing every automation from scratch. Centralized management of scripts and configuration helps standardize behavior across multiple projects. It fits organizations that already standardize on Jira and want a single place to manage advanced automation.
Requires scripting expertise
Many advanced use cases depend on Groovy and Jira’s internal object model, which can be a barrier for non-technical administrators. Organizations may need developer involvement for design, code review, and maintenance. This can increase implementation time compared with no-code workflow tools. Skill gaps can also lead to inconsistent automation quality across teams.
Jira-centric dependency
Its value is tightly coupled to Jira; it is not a general-purpose workflow platform for heterogeneous toolchains. If teams use multiple project and service management systems, automation may need to be duplicated or handled elsewhere. Migrations away from Jira can require re-implementing scripted logic in a different system. This increases platform lock-in risk for heavily customized instances.
Operational and upgrade overhead
Script-heavy customization can add operational complexity, including testing, performance tuning, and change management during Jira upgrades. Poorly designed scripts can affect instance performance or create hard-to-debug behavior. Governance is needed to manage script sprawl, permissions, and auditability. Larger deployments often require formal SDLC practices for automation changes.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Cloud — 1–10 users | Free | Free for up to 10 users (vendor sample). Vendor page indicates a 30-day free evaluation and points to Atlassian Marketplace for full pricing. |
| Cloud — 100 users | USD 2.50 per user | Sample pricing shown on vendor site ("Yearly" view on the vendor pricing page). See Atlassian Marketplace for exhaustive breakdown. |
| Cloud — 250 users | USD 1.50 per user | Sample pricing shown on vendor site ("Yearly" view). |
| Cloud — 1,000 users | USD 0.50 per user | Sample pricing shown on vendor site ("Yearly" view). |
| Cloud — 2,500 users | USD 0.45 per user | Sample pricing shown on vendor site ("Yearly" view). |
| Cloud — 5,000 users | USD 0.40 per user | Sample pricing shown on vendor site ("Yearly" view). |
| Cloud — 7,500 users | USD 0.35 per user | Sample pricing shown on vendor site ("Yearly" view). |
| Cloud — 10,000 users | USD 0.30 per user | Sample pricing shown on vendor site ("Yearly" view). |
| Cloud — 15,000 users | USD 0.25 per user | Sample pricing shown on vendor site ("Yearly" view). |
| Cloud — 20,000 users | USD 0.20 per user | Sample pricing shown on vendor site ("Yearly" view). |
| Cloud — 25,000 users | USD 0.10 per user | Sample pricing shown on vendor site ("Yearly" view). |
| Cloud — 30,000 users | USD 0.05 per user | Sample pricing shown on vendor site ("Yearly" view). |
| Cloud — 35,000 users | USD 0.03 per user | Sample pricing shown on vendor site ("Yearly" view). |
| Data Center — 50 / 100 / 250 / 1,000 / 2,000 / 5,000 / 7,000 / 10,000 / 15,000 / 20,000 / 25,000 / 30,000 / 35,000 / 40,000 / 45,000 / 50,000 / 50,001+ users | Yearly only (amounts listed on Atlassian Marketplace) | Vendor page lists Data Center tiers and states "Yearly only"; the vendor directs users to the Atlassian Marketplace for the full/exhaustive pricing breakdown and purchase. |
Notes: All pricing rows above are taken from the vendor's official ScriptRunner product page (ScriptRunner for Jira) which shows "Sample pricing" and directs users to the Atlassian Marketplace for the exhaustive pricing table. The vendor page also states a 30-day free evaluation period for Cloud and Data Center.
Seller details
The Adaptavist Group
London, UK
2005
Private
https://www.adaptavist.com/
https://x.com/adaptavist
https://www.linkedin.com/company/adaptavist/
