Sitejabber
Online reputation management software
Review management software
E-commerce software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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- Retail and wholesale
- Education and training
What is Sitejabber
Sitejabber is a consumer review platform and review management tool that helps businesses collect, monitor, and respond to customer reviews. It is used by e-commerce brands and online service providers to manage public feedback, surface reviews on their websites, and address customer issues through response workflows. The product combines a public review directory with business-facing features such as review invitations, moderation tools, and on-site review widgets. It also offers options for showcasing verified purchase reviews and integrating reviews into marketing and customer support processes.
Public review marketplace presence
Sitejabber operates a consumer-facing review site where business profiles and reviews are publicly visible. This can help brands centralize feedback in a single destination that customers can discover via search and direct browsing. For businesses, the public profile format provides a consistent place to respond to reviews and document issue resolution. The marketplace model can be useful for online-first companies that rely on trust signals during purchase decisions.
Review collection and display tools
The platform supports sending review invitations and collecting feedback from customers after transactions or interactions. It provides widgets/badges that allow businesses to display ratings and reviews on their own websites to support conversion and credibility use cases. These tools are oriented toward e-commerce and digital services where on-site social proof is a common requirement. The combination of collection plus on-site display reduces the need to stitch together separate point solutions.
Business response and moderation workflow
Sitejabber includes business-side capabilities to monitor incoming reviews and respond publicly. Moderation and management features help teams handle review content, disputes, and customer follow-up in a structured way. This supports reputation management processes such as triage, escalation, and documenting resolutions. It is particularly relevant for support and operations teams that need a repeatable workflow for handling negative feedback.
Limited broader marketing suite
Compared with all-in-one SMB platforms, Sitejabber is more narrowly centered on reviews and reputation signals. Organizations looking for a single system covering CRM, multi-channel campaigns, and full social publishing may need additional tools. This can increase integration and administration effort across systems. Fit depends on whether review management is the primary requirement or part of a larger go-to-market stack.
Directory model can be double-edged
Because reviews are posted on a public directory, negative feedback can be highly visible and persistent. Businesses may need dedicated processes to respond quickly and consistently to protect brand perception. The public nature of the platform can also create pressure to manage disputes carefully and transparently. This is a trade-off versus private-only survey tools where feedback is not automatically public.
E-commerce category is secondary
Although it supports e-commerce use cases (review collection, on-site widgets, trust signals), Sitejabber is not a full e-commerce platform for catalog, checkout, payments, or order management. Companies evaluating it under an 'e-commerce software' lens will typically still require a separate commerce system. Implementation work often focuses on embedding widgets and connecting order/customer data rather than running commerce operations. As a result, it fits best as an add-on to an existing storefront and support stack.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Liftoff | Not publicly listed — contact sales | Basic review sourcing; Review Requests; Monthly allocation: 500; Includes 2 user licenses and a live session with an implementation specialist. |
| Accelerate | Not publicly listed — contact sales | All Liftoff features plus Review Aggregation; Monthly allocation: 1,000; Two concurrent platforms for Reviewer Distribution. |
| Ascend | Not publicly listed — contact sales | Full suite of review management tools; Monthly allocation: 2,000; Includes Analytics & Competitive Intelligence (CI) with two competitors for CI. |
| Custom / Enterprise | Not publicly listed — contact sales | High-volume/product review environments; Unlimited monthly allocation; API, unlimited Review Aggregation/Publishing; custom configuration and add-ons (in-person/tablet/SMS/QR code reviews, customer service moderation, Zendesk integration, Product Reviews add-on). |
Seller details
Sitejabber, Inc.
San Francisco, CA, USA
2007
Private
https://www.sitejabber.com/
https://x.com/sitejabber
https://www.linkedin.com/company/sitejabber/
