Solutionreach
HIPAA compliant messaging software
Patient case management software
Patient engagement software
Patient intake software
Patient relationship management (PRM) software
Patient scheduling software
Health care software
Patient experience software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$199 per month
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Healthcare and life sciences
- Information technology and software
- Banking and insurance
What is Solutionreach
Solutionreach is a healthcare patient engagement platform that helps practices communicate with patients and automate reminders and outreach. It is used by medical and dental practices to support appointment reminders, two-way texting, review requests, and broadcast messaging, typically integrated with practice management or EHR systems. The product focuses on reducing no-shows and improving patient communication workflows through automated campaigns and messaging templates.
Automated patient reminders
Solutionreach provides automated appointment reminders and follow-up messaging across common channels such as SMS and email. Practices can configure timing, message templates, and campaign rules to standardize outreach. This supports operational goals like reducing missed appointments and improving responsiveness without requiring staff to manually send messages.
Two-way texting workflows
The platform supports two-way patient messaging so staff can handle confirmations, rescheduling requests, and common questions in a single workflow. This is useful for front-desk teams that need to manage high message volume while maintaining an audit trail. Compared with general-purpose team chat tools, the workflow is oriented around patient communication and practice operations.
Practice-system integrations
Solutionreach is commonly deployed alongside practice management systems and EHRs to sync appointment and patient context for messaging. This reduces duplicate data entry and helps ensure reminders reflect the current schedule. Integration-driven automation is a practical differentiator versus standalone messaging tools that require manual list uploads or ad hoc contact management.
Healthcare-specific scope
Solutionreach is designed primarily for patient engagement and communication rather than full clinical case management. Organizations needing longitudinal care coordination, clinical tasking, and multidisciplinary care plans may require additional systems. The product fits best when the main requirement is outreach, reminders, and patient communications.
Integration variability by system
Integration depth can vary depending on the specific EHR or practice management system in use. Some deployments may require configuration effort to map appointment types, providers, or messaging rules correctly. Practices should validate supported integrations and data sync behavior during evaluation to avoid workflow gaps.
Not a full intake suite
While the platform supports patient communications that can complement intake, it is not always a complete replacement for dedicated digital intake, consent, and document collection tools. Practices with complex pre-visit workflows may need separate forms, e-signature, or document management capabilities. This can increase the number of systems staff must manage.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Essentials | $199 per month (billed yearly) | Two-Way Texting, Appointment Reminders, Recall, Online Patient Scheduler Basic, Patient Check-In. |
| Plus | $249 per month (billed yearly) | Everything in Essentials + Online Patient Scheduler Pro, Digital Intake, Patient Surveys, Batch Messaging, Reputation Management, Advanced Outreach & Education Campaigns. |
| Enterprise | Contact sales / Custom pricing | 50+ locations; Patient Retention & Messaging, Revenue Cycle Messaging™, Enterprise location features; tailored onboarding and pricing. |
| Revenue Cycle Messaging — Essentials (add-on) | $199 per month (billed yearly) | Insurance Pro, Secure Docs Basic, Payment Technology (text-to-pay, email payment links). |
| Revenue Cycle Messaging — Plus (add-on) | $349 per month (billed yearly) | Everything in Essentials add-on + Insurance Premium, Secure Docs Pro. |
Seller details
Solutionreach, Inc.
Lehi, Utah, US
2000
Private
https://www.solutionreach.com/
https://x.com/solutionreach
https://www.linkedin.com/company/solutionreach/
