Salesforce Health Cloud
Interactive patient care systems (IPC)
Patient engagement software
Patient relationship management (PRM) software
Health care software
Patient experience software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$350 per user per month
Free Trial
Free version unavailable
Small
Medium
Large
- Information technology and software
- Media and communications
- Professional services (engineering, legal, consulting, etc.)
What is Salesforce Health Cloud
Salesforce Health Cloud is a healthcare-focused CRM platform used to manage patient/member relationships, care interactions, and service workflows across clinical and administrative teams. It supports use cases such as care coordination, contact center operations, patient service requests, and longitudinal patient profiles. The product is built on the Salesforce platform and typically integrates with EHRs and other healthcare systems via APIs and integration tooling. Organizations commonly deploy it as part of a broader Salesforce ecosystem that includes service, analytics, and automation capabilities.
Healthcare CRM data model
Health Cloud provides healthcare-oriented objects and workflows (for example, patient/member profiles, care plans, and relationship mapping) that extend core CRM capabilities. This reduces the amount of custom data modeling needed compared with using a general-purpose CRM alone. It is well-suited to organizations that need a unified view of patient interactions across service, care management, and outreach. The approach aligns with PRM use cases where relationship history and service processes are central.
Configurable workflows and automation
The platform supports configurable case management, tasking, routing, and automation through Salesforce tools (such as Flow) to standardize patient service processes. This helps teams implement consistent intake, triage, follow-up, and escalation workflows across channels. It is useful for contact centers and care management teams that need auditable, repeatable processes. Configuration is largely metadata-driven, which can speed iteration after initial implementation.
Ecosystem and integration options
Health Cloud benefits from the broader Salesforce platform ecosystem, including APIs, integration products, and a large partner marketplace for healthcare-specific extensions. This can simplify connecting PRM workflows to EHR/EMR systems, identity, communications, and analytics depending on the organization’s architecture. It also supports multi-team collaboration across service and care operations on a shared platform. The breadth of available add-ons can reduce the need for point solutions in some deployments.
Implementation complexity and cost
Health Cloud deployments often require significant solution design, configuration, integration work, and ongoing administration. Total cost can increase when adding platform components (for example, service features, analytics, or integration tooling) and partner services. Smaller organizations may find the implementation effort disproportionate to their needs. Time-to-value depends heavily on scope control and integration readiness.
Not a full clinical system
Health Cloud is not an EHR and does not replace clinical documentation, orders, or core inpatient/ambulatory clinical workflows. Organizations typically need to integrate it with clinical systems to keep patient context current and avoid duplicate data entry. Some care-team workflows may require additional products or custom development to match specialized clinical use cases. This can limit suitability where the primary requirement is bedside/inpatient interactive care rather than relationship and service management.
Data governance and compliance burden
Using a CRM as a system of engagement for protected health information requires careful security design, consent management, auditing, and data minimization. Responsibilities are shared between the vendor platform capabilities and the customer’s configuration and operating controls. Integrations can introduce additional risk if data mapping and access controls are not tightly managed. Regulated organizations may need added governance processes and validation to meet internal compliance requirements.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Health Cloud Enterprise | $350 USD/User/Month (billed annually) | Clinical and Insurance Data Models; Integrated Care Management; OmniStudio and FlexCards; base Health Cloud CRM features for providers/payers |
| Health Cloud Unlimited | $525 USD/User/Month (billed annually) | Everything in Enterprise plus more storage and automation; Predictive and Generative AI; Premier Success Plan and Full Sandbox |
| Health Cloud Agentforce 1 for Service | $750 USD/User/Month (billed annually) | Everything in Unlimited plus Agentforce for Health Cloud, Flex Credits, Data Cloud, Slack, Analytics; includes Customer Community Plus, Customer Experience Intelligence, Tableau Next |
| Health Cloud Agentforce 1 for Sales | $750 USD/User/Month (billed annually) | Everything in Unlimited plus Agentforce for Health Cloud, Flex Credits, Data Cloud, Slack, Analytics; includes Sales Performance Management, External Partner Apps, Tableau Next |
Additional add-ons (listed on the vendor site):
- Unified Health Scoring (Data 360): Starting at $10,000 USD (org)
- Home Health: Starting at $30 USD/Login/Month
- Provider Network Management: $100 USD/User/Month
- Digital Health Insurance: Starting at $180,000 USD/Year/Org
- Analytics for Health and Life Sciences: $165 USD/User/Month
Notes: Prices shown on the official Salesforce Health Cloud pricing page and are billed annually. The vendor page also states to contact sales for detailed pricing and that pricing is subject to change.
Seller details
Salesforce, Inc.
San Francisco, CA, USA
1999
Public
https://www.salesforce.com/
https://x.com/salesforce
https://www.linkedin.com/company/salesforce/
