SpotOn
Online reputation management software
Restaurant POS systems
Retail POS systems
POS software
Hospitality software
Restaurant software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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Free version
Small
Medium
Large
- Accommodation and food services
- Construction
- Retail and wholesale
What is SpotOn
SpotOn is a point-of-sale and business management platform used by restaurants and hospitality operators to run in-store transactions and manage day-to-day operations. It typically supports order entry, payments, menu management, and reporting, with optional add-ons for online ordering, loyalty, and marketing. The product targets small to mid-sized multi-location operators that want POS plus integrated customer engagement tools. It differentiates by combining POS, payments, and reputation/marketing capabilities under one vendor relationship.
Restaurant-focused POS workflows
SpotOn is designed around common restaurant service models such as counter service and full service, which reduces the need for heavy customization. It supports core POS functions like menu and modifier management, order routing, and shift-level reporting. This focus can simplify deployment compared with general-purpose business tools that emphasize marketing automation over in-store operations.
Integrated payments and POS
SpotOn commonly sells POS alongside payment processing, which can streamline procurement and support for merchants. A single provider for software and payments can reduce integration complexity and vendor coordination when troubleshooting transaction issues. This approach is often operationally simpler than assembling separate POS and payments components.
Built-in customer engagement tools
SpotOn offers add-ons that extend beyond POS into customer-facing capabilities such as loyalty, digital marketing, and review/reputation workflows. Having these features connected to transaction data can support targeted outreach and performance tracking. This provides an alternative to using standalone reputation management or social tools that do not natively connect to POS sales data.
Ecosystem may be narrower
Compared with platforms that primarily act as marketing or reputation hubs, SpotOn’s third-party app ecosystem and breadth of integrations can be more limited depending on the module and market. Businesses with established tools for CRM, social publishing, or analytics may need to validate integration depth early. Some integrations may require specific plans or professional services.
Payments tie-in considerations
Because POS and payments are often bundled, switching processors or negotiating processing terms may be less flexible than with POS products that are processor-agnostic. Merchants should confirm contract terms, hardware requirements, and any early termination or equipment return conditions. Total cost can vary materially based on processing volume and pricing model.
Not best for non-hospitality
While SpotOn can be used in retail contexts, its strongest fit is typically restaurants and hospitality workflows. Retailers needing advanced inventory features (e.g., complex variants, purchasing, and warehouse workflows) may find gaps relative to retail-specialist systems. Multi-channel retail requirements such as deep e-commerce catalog management should be validated against specific modules.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Quick start | $0/month | Processing: 2.79% + $0.20 per transaction (processing minimums apply). No upfront software/hardware fees; designed for restaurants starting with no upfront costs. |
| POS essentials | $55/station per month | Processing: 2.45% + $0.15 (card present). Month-to-month flexibility; hardware financing available. Includes ordering, payments, table layouts, menu management, reporting. |
| Core Bundle (special offer) | $50/month + 0.20% (capped at $200) | Combines multiple SpotOn software tools (marketing, loyalty, ordering, etc.). Bundle fee calculated as monthly processing volume x 0.20% (up to $200) + $50. |
| Build your own / Custom | Custom rates | For multi-unit or operationally complex businesses — custom hardware/software/payment bundles; contact SpotOn/sales for pricing. |
| (Region-specific restaurant tiers — shown on SpotOn's Spanish pricing page) Service counter | From $99/month + $3 per employee/month | Expanded package for counter-service restaurants; hardware package from $850 (or financing). Processing: 1.99% + $0.25 for most cards. |
| (Region-specific) Full service | From $135/month + $3 per employee/month | Integrated system for full-service restaurants; hardware package from $1,350 (or financing). Processing: 1.99% + $0.25 for most cards. |
Seller details
SpotOn Transact, LLC
San Francisco, CA, USA
2017
Private
https://www.spoton.com/
https://x.com/spoton
https://www.linkedin.com/company/spotoninc/
