SystmOne
Clinical communication and collaboration software
Health care software
Health care operations software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is SystmOne
SystmOne is an electronic health record (EHR) and clinical system used to document care, manage patient records, and support workflows across health and social care settings. It is used by primary care practices, community services, mental health providers, and other care organizations to record encounters, prescriptions, referrals, and care plans. The product emphasizes shared records across participating organizations and configurable clinical templates to support different service lines. It is primarily deployed in the UK and aligns to UK health care processes and integrations.
Shared patient record model
SystmOne supports shared access to patient records across participating organizations, which can reduce duplication and improve continuity of care. It is designed for multi-organization use cases such as primary care working with community and mental health services. This shared-record approach differentiates it from tools focused mainly on secure messaging or alerting rather than longitudinal documentation.
Broad clinical workflow coverage
The platform covers core EHR functions such as clinical documentation, prescribing, referrals, and care planning across multiple care settings. This breadth can reduce the need to stitch together separate point solutions for record-keeping and operational workflows. It is often used as a system of record rather than only a communication layer.
Configurable templates and forms
SystmOne provides configurable clinical templates, data entry forms, and structured recording to support different specialties and service lines. This configurability helps organizations standardize documentation while adapting to local pathways. It can support reporting and downstream processes when structured data capture is consistently implemented.
User experience varies by configuration
Because templates and workflows are highly configurable, usability and consistency can vary between organizations and service lines. Poorly governed configuration can lead to inconsistent data capture and increased training burden. Changes to templates and pathways typically require coordination to avoid disrupting clinical workflows.
UK-centric ecosystem and fit
SystmOne is primarily oriented to UK health care workflows, terminology, and national integrations. Organizations outside the UK may find gaps in regulatory alignment, billing models, and local interoperability requirements. Even within the UK, integration scope depends on local commissioning and connected partners.
Complexity for cross-organization governance
Shared records require clear information governance, consent models, and role-based access controls across organizations. Implementations can be slowed by stakeholder alignment, data-sharing agreements, and configuration decisions. Operationally, this can be more complex than deploying standalone clinical communication tools.
Plan & Pricing
Pricing model: Contract / licence-based (no public price list). Contact TPP for quotes and procurement.
Free / included items (official site evidence):
- SystmOne Care Home: Licence-fee free for all UK care homes when procured by direct contract. (See Care Home product page.)
- Brigid (SystmOne companion app/module): Free of charge for the majority of SystmOne organisations. (See Brigid product page.)
Promotions & published amounts (official site):
- Referral & Transitional Support promotion: £10,000 referral reward if a referred practice migrates to SystmOne; £10,000 migration support provided by TPP (promotion details on GP page).
Historical / contextual figures (from TPP site content):
- Historical blog post references a past fixed licence fee per practice of £3,500 and notes a GP systems per-patient funding model at around £1.50 per patient (contextual/historical information on TPP blog).
Notes:
- No public per-user, per-seat, or per-patient pricing table was found on TPP's official website. Procurement and pricing appear to be contract-negotiated or ICB/NHS-commissioned; interested organisations are directed to request a demo or contact TPP sales.
Seller details
The Phoenix Partnership (TPP)
Leeds, England, UK
1997
Private
https://tpp-uk.com/
https://x.com/TPP_SystmOne
https://www.linkedin.com/company/the-phoenix-partnership-tpp/
