TigerConnect Clinical Collaboration Platform
Clinical communication and collaboration software
Medical staff scheduling software
HIPAA compliant messaging software
Patient engagement software
Health care software
Health care operations software
Patient experience software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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- Public sector and nonprofit organizations
What is TigerConnect Clinical Collaboration Platform
TigerConnect Clinical Collaboration Platform is a healthcare communication and collaboration system used by hospitals and clinical teams to coordinate care through secure messaging, voice, and alerting workflows. It supports role-based routing, on-call and escalation logic, and integrations with clinical systems to help route messages to the right clinician. The platform is typically used by nurses, physicians, ancillary departments, and care coordination teams for clinical communications and operational notifications. It is positioned as a HIPAA-oriented collaboration layer that can connect to existing telephony, directories, and EHR-related events.
HIPAA-oriented secure messaging
The product focuses on encrypted clinical messaging and collaboration features designed for healthcare privacy requirements. It supports user identity, role-based communication, and auditability features commonly required in hospital environments. This makes it suitable for replacing ad-hoc texting with a controlled channel for PHI. It also centralizes conversations that would otherwise be fragmented across SMS, pagers, and phone calls.
Role-based routing and escalation
TigerConnect supports routing messages to roles, groups, or on-call assignments rather than relying only on individual-to-individual messaging. Escalation paths and coverage logic help reduce delays when the first recipient is unavailable. These capabilities align with common inpatient workflows such as rapid response, consult requests, and critical result notifications. Compared with basic secure messengers, this improves operational reliability for time-sensitive communications.
Integrations for clinical workflows
The platform is designed to integrate with hospital systems such as directories and clinical applications to trigger notifications and streamline handoffs. Integration support enables event-driven alerts (for example, admissions, lab results, or bed movement events) to reach the appropriate care team. This can reduce manual relay steps and improve traceability of communications. It also helps standardize communication workflows across departments.
Integration effort can be significant
Realizing value from event-driven alerts and workflow automation typically depends on integrating with EHRs, nurse call, and identity/on-call sources. These integrations can require IT resources, interface development, and ongoing maintenance. Implementation timelines and complexity vary by hospital architecture and vendor ecosystem. Organizations with limited interface capacity may use only basic messaging features at first.
Scheduling is not the core
While the platform supports on-call schedules and coverage logic for routing, it is not primarily a full medical staff scheduling system. Organizations needing complex provider scheduling (templates, shift bidding, time and attendance, payroll export, credential constraints) may require a dedicated scheduling product. Using TigerConnect for routing without a strong source-of-truth schedule can create administrative overhead. This can limit fit for enterprises seeking one system to manage all scheduling functions.
Patient engagement scope is limited
The product’s primary focus is clinician-to-clinician and operational communication rather than comprehensive patient engagement. Capabilities such as patient portals, longitudinal outreach campaigns, and broad digital front door functions are typically outside the core collaboration layer. As a result, patient-facing use cases may require additional systems or integrations. This can be a constraint for organizations prioritizing end-to-end patient experience tooling in a single platform.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Public / Published Pricing | Not published (contact sales) | TigerConnect does not publish per-user or per-plan pricing on its public website; prospective customers are directed to contact sales or request a demo. Billing is typically annual in advance and based on provisioned users per the Terms of Service; pricing, discounts, and Order Forms/SOWs are treated as confidential in TigerConnect’s agreements. |
Seller details
TigerConnect, Inc.
Santa Monica, CA, USA
2010
Private
https://tigerconnect.com/
https://x.com/tigerconnect
https://www.linkedin.com/company/tigerconnect/
