Thirdlane Multi Tenant PBX
Outbound call tracking software
Sales acceleration software
Screen sharing software
UCaaS platforms
Video conferencing software
VoIP providers
Call center infrastructure (CCI) software
Team collaboration software
Cloud PBX platforms software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Thirdlane Multi Tenant PBX
Thirdlane Multi Tenant PBX is a multi-tenant IP PBX platform designed for service providers and IT teams to deliver hosted voice services to multiple customer organizations from a single system. It supports SIP-based calling, extensions, IVR/auto-attendant, voicemail, call routing, and administrative tools for tenant provisioning and management. The product is typically deployed in private cloud or data center environments where operators need control over telephony configuration, numbering, and integrations. It is positioned more as a PBX/telephony infrastructure component than as a full sales acceleration suite.
Multi-tenant service delivery
The platform is built to host multiple independent customer tenants on one PBX instance, which fits MSP and carrier-style operating models. It provides tenant-level separation for users, dial plans, and administration. This structure can reduce operational overhead compared with running separate PBX instances per customer. It also supports centralized management patterns that are common in hosted PBX offerings.
Core PBX call control
Thirdlane Multi Tenant PBX focuses on standard PBX functions such as extensions, call routing, IVR/auto-attendant, voicemail, and SIP trunk connectivity. These capabilities address common requirements for business telephony and contact handling without requiring a separate PBX layer. For organizations prioritizing telephony reliability and control, this PBX-first approach can be a practical foundation. It is generally more infrastructure-oriented than sales-focused tools in the reference set.
Deployment and integration flexibility
The product is commonly used in self-managed environments (private cloud or on-premises), which can help organizations meet data residency or network design requirements. SIP-based architecture typically allows interoperability with a range of carriers, SBCs, and endpoints. This can be useful when standardizing across heterogeneous telephony environments. It also enables operators to align PBX configuration with existing identity, networking, and monitoring practices.
Limited native sales workflows
While it can support calling features relevant to sales teams, it is not primarily a sales acceleration system. Users may need separate CRM and revenue workflow tooling for pipeline management, sequencing, forecasting, and analytics. Compared with products in the reference set, sales-specific automation and reporting are likely to be less comprehensive. This can increase integration and administration work for revenue teams.
Not a full UC suite
Organizations looking for a single application that tightly combines chat, meetings, file collaboration, and telephony may find gaps depending on the deployment and add-ons used. Video conferencing and screen sharing experiences are typically less central in PBX-first platforms than in meeting-first UCaaS offerings. As a result, teams may rely on additional collaboration tools for meetings and internal messaging. This can lead to a more fragmented end-user experience.
Operational complexity for self-hosting
Multi-tenant PBX deployments often require telephony expertise for dial plan design, SIP trunking, security hardening, and ongoing maintenance. Service providers may need to build their own monitoring, redundancy, and upgrade processes to meet uptime expectations. Compared with fully managed cloud services, the burden of operations and troubleshooting can be higher. This is especially relevant when supporting many tenants with varied configurations.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Thirdlane Support - 1 hour | $200.00 | Paid support package (1 hour). Source: official support pricing page. |
| Thirdlane Support - 5 hours | $875.00 | Paid support bundle (5 hours). |
| Thirdlane Support - 10 hours | $1,500.00 | Paid support bundle (10 hours). |
| Thirdlane Support - 20 hours | $2,500.00 | Paid support bundle (20 hours). |
| Thirdlane Multi-Tenant PBX licensing | Not published / Contact sales | Official site does not list product license or per-user/per-tenant pricing; directs to request demo/contact sales. |
Seller details
Thirdlane Technologies, LLC
Private
https://www.thirdlane.com/
https://www.linkedin.com/company/thirdlane/
