UJET
Live chat software
Call center infrastructure (CCI) software
Contact center software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$65 per user per month
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Healthcare and life sciences
- Information technology and software
- Banking and insurance
What is UJET
UJET is a cloud contact center platform that supports voice, digital messaging, and agent desktop workflows for customer support and service teams. It is used by organizations that need to route and manage inbound/outbound interactions, monitor performance, and integrate contact center activity with CRM and business systems. The product emphasizes a modern agent experience, mobile-friendly customer calling options, and API-based integrations for embedding communications into existing applications.
Omnichannel contact handling
UJET supports voice along with digital channels such as messaging/chat, enabling teams to manage multiple interaction types in one platform. This helps standardize routing, agent workflows, and reporting across channels. For organizations comparing tools that focus primarily on marketing automation or sales engagement, UJET is purpose-built for service operations and contact center use cases.
Cloud routing and IVR controls
The platform provides call routing, IVR, queue management, and callback-style options typical of cloud contact center infrastructure. Supervisors can configure flows and manage operational settings without on-premises telephony hardware. This fits teams that need scalable contact center capabilities rather than standalone live chat.
Integrations and API approach
UJET offers integrations and APIs intended to connect with CRMs, ticketing systems, and data sources used by support teams. This can reduce context switching by surfacing customer information in the agent workspace. It also supports embedding communications into customer-facing apps or web experiences where applicable.
Not a general CRM suite
UJET focuses on contact center operations rather than full CRM, marketing automation, or pipeline management. Organizations seeking an all-in-one system for campaigns, lead nurturing, and sales workflows typically need additional software alongside UJET. This can increase total cost and integration effort compared with broader customer platforms.
Implementation requires planning
Configuring routing logic, IVR flows, integrations, and reporting often requires careful design and testing. Teams may need technical resources or partner support to implement complex scenarios and data synchronization. Time-to-value can vary depending on telephony requirements and integration scope.
Channel depth varies by need
While UJET supports multiple channels, specific requirements (for example, advanced chatbot orchestration, deep social messaging coverage, or highly customized agent UI behavior) may require additional tools or custom development. Organizations should validate channel availability, regional telephony coverage, and feature parity across channels during evaluation. Fit can differ based on compliance, recording, and analytics expectations.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Basic | $65 per user/month | PSTN Voice Channel, Standard Reports & Dashboards, Single Sign‑On, CRM Adapters, Web SDK, Standard Support. |
| Digital | $69 per user/month | Digital channels (Chat, Email, SMS, Social, In‑App Voice), Agent Desktop Experience, Advanced Reports & Dashboards, APIs & Data Exporter, Web & Mobile SDKs, Premium Support. (Note: PSTN Voice for Digital package listed as $50/user add‑on on the vendor site.) |
| Pro | $99 per user/month | Includes Basic plus: Agent Desktop Experience, SMS Blending, Smart Actions, Mobile SDK, Advanced Reports & Dashboards, APIs & Data Exporter, Premium Support. |
| Enterprise | $120 per user/month | Includes Pro plus: Chat, Email, SMS, Social channels; Premium / Enterprise support; Request a custom quote for full details. |
Additional per-user add-ons (vendor page): Chat $10/user; Email $10/user; SMS $10/user; Social $10/user; Outbound Dialer $15/user; CoBrowse (Web) $20/user; CoBrowse (Web+Mobile) $40/user; Workforce Management $30/user; PSTN Voice (Digital Package Only) $50/user; Conversational AI add-ons (Virtual Agent, Agent Assist, Summarization, Insights) – request a quote.
Seller details
UJET, Inc.
San Francisco, CA, USA
2015
Private
https://ujet.co/
https://x.com/ujet
https://www.linkedin.com/company/ujet/
