Unisys Digital Workplace Solutions
Managed workplace services (MWS) software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Unisys Digital Workplace Solutions
Unisys Digital Workplace Solutions is a managed workplace services offering that provides end-user computing support, service desk operations, device lifecycle services, and digital employee experience capabilities. It targets mid-to-large enterprises that outsource some or all workplace IT operations across desktops, laptops, mobile devices, and collaboration tools. The service typically combines ITIL-aligned processes, automation/self-service, and analytics to standardize support and improve visibility into workplace performance. Delivery is structured as an ongoing managed service rather than a standalone software product.
End-to-end workplace operations coverage
The offering spans service desk, field services, endpoint management, and device procurement/lifecycle coordination under a single managed service model. This breadth supports organizations that want one provider accountable for multiple workplace IT functions. It also reduces the need to stitch together separate contracts for desk-side support, remote support, and asset services.
Global delivery and support model
Unisys operates as a global IT services provider and structures workplace delivery using centralized service desk functions and distributed field support. This model fits enterprises with multi-region user populations and standardized support requirements. It can simplify governance by providing consolidated reporting and service management across locations.
Automation and experience analytics focus
Digital Workplace Solutions commonly includes self-service, automation for routine requests, and analytics for incident trends and user experience signals. These capabilities help shift work away from live-agent handling and support continuous improvement programs. They also provide operational metrics that can be used for SLA tracking and service optimization.
Not a standalone software SKU
The solution is primarily delivered as a managed service, so buyers looking for a deployable product with full in-house operation may find it mismatched. Tooling, processes, and reporting are often bundled into the service construct rather than licensed independently. This can limit portability if an organization later changes providers.
Customization can increase complexity
Workplace environments vary widely (endpoint standards, identity, collaboration suites, security controls), and tailoring the service to unique requirements can add transition effort. Complex integrations with existing ITSM, endpoint management, and security platforms may require additional project work. This can affect timelines and total cost compared with more standardized deployments.
Outcomes depend on transition execution
As with other managed workplace engagements, realized benefits depend heavily on onboarding, knowledge transfer, and process adoption. Service quality can vary during early phases if asset data, support documentation, or governance is incomplete. Organizations typically need strong internal ownership for vendor management, change control, and experience measurement.
Plan & Pricing
Pricing model: Custom / negotiated (no public list prices found on Unisys official site)
Publicly documented pricing-related notes on Unisys official site (no numeric prices):
- Device Subscription Service (DSS): described as a "predictable monthly subscription" and a "per-seat monthly model" that bundles hardware, software, lifecycle services and financing; no per-seat or per-month amounts are published. cite
- Next-Generation Service Desk / Field Services: case studies and client pages reference "per-event pricing and a more cost-effective fixed monthly support model," but do not publish standard rates. cite
- State/public-sector contracts: Unisys contract pages (e.g., Texas DIR page) indicate pricing is established via a standard price list and a Statement of Work (SOW) negotiated with each customer; the public contract page links to consolidated pricing sheets but pricing is not presented as general list prices for the Digital Workplace product pages. cite
- Collateral and buyer guides (PDFs) explain pricing models and cost components but do not disclose fixed prices or tiered plan amounts. cite
Summary: No publicly available, numeric pricing (neither tiered plan prices nor pay-as-you-go SKUs) for "Unisys Digital Workplace Solutions" was found on Unisys' official website. All indications are that pricing is custom/negotiated and provided via quotes, contract SOWs or partner/government procurement documents.
Seller details
Unisys Corporation
Blue Bell, Pennsylvania, USA
1986
Public
https://www.unisys.com/
https://x.com/Unisys
https://www.linkedin.com/company/unisys/
