Userpilot
Product analytics software
Session replay software
Digital adoption platforms
Survey software
Conversion rate optimization tools
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$299 per month
Free Trial
Free version unavailable
Small
Medium
Large
- Arts, entertainment, and recreation
- Retail and wholesale
- Media and communications
What is Userpilot
Userpilot is a product growth and digital adoption platform for SaaS companies that helps teams build in-app experiences such as onboarding flows, feature announcements, and contextual guidance. It combines in-app UI patterns (e.g., tooltips, modals, checklists) with segmentation and event-based triggering to target specific user cohorts. The product also includes product analytics, in-app surveys, and session replay to support activation and conversion optimization workflows. It is typically used by product, growth, and customer success teams to improve feature adoption and reduce time-to-value.
In-app guidance and onboarding
Userpilot provides a no-code/low-code builder for creating in-app experiences such as walkthroughs, tooltips, modals, and checklists. Targeting and triggering can be tied to user attributes and tracked events, which supports contextual onboarding and feature discovery. This aligns well with digital adoption use cases where teams need to iterate quickly without heavy engineering involvement.
Integrated analytics and targeting
The platform includes event tracking, funnels, and cohort/segment creation that can be used to personalize in-app experiences. Having analytics and engagement tooling in one product reduces the need to switch between separate systems for measurement and execution. This is useful for teams running activation and conversion experiments where audience definition and delivery need to stay consistent.
Built-in feedback collection
Userpilot supports in-app surveys (including common formats like NPS-style and micro-surveys) that can be triggered contextually. Survey responses can be tied to user segments and behavioral data to support follow-up actions inside the product. This helps teams combine qualitative feedback with usage signals when prioritizing onboarding and UX changes.
Not a full experimentation suite
While Userpilot supports targeting and measuring outcomes, it is not primarily an end-to-end feature flagging and experimentation platform. Organizations that require advanced experiment design, statistical controls, and robust rollout governance may need additional tooling. This can add complexity for teams with mature experimentation programs.
Analytics depth may be limited
Userpilot’s analytics are oriented toward product growth workflows (e.g., funnels, engagement, adoption) rather than deep, customizable behavioral analysis at scale. Teams needing highly flexible querying, complex data modeling, or extensive warehouse-native workflows may find constraints. In those cases, Userpilot often complements rather than replaces a dedicated analytics stack.
Session replay scope and controls
Session replay is available, but requirements around replay fidelity, performance overhead, and privacy controls vary significantly by organization. Companies in regulated environments may need detailed masking, retention, and governance features beyond what a growth-focused platform typically emphasizes. Buyers should validate replay configuration options and compliance fit during evaluation.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Starter | $299 per month (billed annually) | Up to 2,000 Monthly Active Users (MAUs); In-app user engagement (flows, spotlights, banners, checklists); User segmentation & tracking; Basic product analytics (trends); NPS survey; Seats: 3; Data retention: 1 year. |
| Growth | Custom / Contact sales ("Let’s Talk") | Starts from 5,000 MAU; Everything in Starter plus advanced product analytics, event autocapture, resource center & advanced in-app surveys, email engagement; Unlimited session replays (add-on); Mobile engagement (add-on); Seats: 15; Data retention: 3 years. |
| Enterprise | Custom pricing (Contact sales) | Everything in Growth plus premium integrations, bulk export & import, data warehouse sync (add-on), custom roles & permissions, SAML SSO & activity logs, security audit & compliance, custom contract & SLA; Unlimited seats; Custom data retention. |
Seller details
Userpilot, Inc.
San Francisco, CA, USA
2017
Private
https://userpilot.com/
https://x.com/userpilot
https://www.linkedin.com/company/userpilot/
