UVdesk
Help desk software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$8 per agent per month
Free TrialFree version
Small
Medium
Large
- Retail and wholesale
- Accommodation and food services
- Information technology and software
What is UVdesk
UVdesk is a help desk software platform for managing customer support tickets across channels such as email and web forms. It is used by support teams that need ticket routing, SLA handling, knowledge base content, and agent collaboration in a single system. The product is available as a cloud service and as a self-hosted, open-source edition built on the Symfony/PHP ecosystem. It also provides extensions and integrations through an app/extension marketplace approach.
Open-source self-hosting option
UVdesk offers an open-source edition that organizations can deploy on their own infrastructure. This supports use cases where data residency, network isolation, or custom security controls are required. Compared with many help desk tools that are primarily SaaS-first, this provides more deployment flexibility for IT-managed environments.
Core ticketing and SLA features
The platform includes standard help desk capabilities such as ticket creation, assignment, prioritization, and status workflows. It supports SLA-related handling and team collaboration features that fit common support operations. These capabilities align with what buyers typically expect from dedicated help desk software rather than broader CRM suites.
Extensible via integrations
UVdesk supports add-ons and integrations to extend functionality beyond the base ticketing workflow. This can reduce the need for custom development for common integrations and feature gaps. For teams that already use other business systems, this extensibility helps connect support operations to existing tools.
Feature depth varies by edition
Capabilities and support levels can differ between the open-source/self-hosted edition and the hosted offerings. Buyers may need to validate which features (for example, advanced automation, reporting, or channel support) are included in their chosen plan. This can add evaluation effort compared with products that package a single, uniform edition.
Self-hosting adds admin overhead
Running UVdesk on-premises requires maintaining the application stack, updates, backups, and monitoring. Organizations without PHP/Symfony administration experience may face higher implementation and ongoing operational effort. This is a trade-off versus fully managed SaaS help desks where infrastructure is handled by the vendor.
Automation and analytics may be limited
Compared with platforms that combine help desk with broader CRM/PSA capabilities, UVdesk can require additional configuration or extensions for advanced workflow automation and consolidated analytics. Reporting and cross-functional dashboards may not be as comprehensive out of the box for organizations that want end-to-end customer lifecycle visibility. Teams should confirm whether required analytics and automation are available natively or via add-ons.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Open Source (self-hosted) | Free — download from GitHub (Free forever) | Unlimited agents; self-hosted/open-source; basic security, workflow, company settings. (Official download available). |
| Pro (Cloud) | $8 per agent/month (billed annually = $96 per agent/year) OR $11 per agent/month (month-to-month). Minimum 2 agents (example: $192/year for 2 agents when billed annually; $22/month for 2 agents when billed month-to-month). | Targeted at medium-scale businesses. Includes eCommerce multi-channel integration, agent performance reports, Form Builder app, File Viewer app, data import. Comes with a 30-day free trial. |
| Enterprise (Cloud) | $15 per agent/month (billed annually = $180 per agent/year) OR $18 per agent/month (month-to-month). Minimum 2 agents (example: $360/year for 2 agents when billed annually; $36/month for 2 agents when billed month-to-month). | Targeted at large-scale businesses. Includes full portal customization, feature request management, unlimited mailboxes, unlimited knowledgebase, eCommerce multi-channel; comes with a 30-day free trial. |
Notes: Pricing page shows a MONTHLY/YEARLY toggle and lists both per-agent per-month rates and example totals for a 2-agent minimum. The vendor also offers an Open Source (self-hosted) edition that is free to download and use.
Seller details
UVdesk (Webkul Software Pvt. Ltd.)
Unsure
Private
https://www.uvdesk.com/
https://x.com/uvdesk
https://www.linkedin.com/showcase/uvdesk/
