VoxiAI - Voice-driven IVR and automated form-filling
Bot platforms software
Conversational intelligence software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is VoxiAI - Voice-driven IVR and automated form-filling
VoxiAI is a voice-driven conversational automation product focused on interactive voice response (IVR) and automated form-filling from spoken input. It is used by customer support, contact center, and operations teams to capture caller information, route requests, and complete structured data entry workflows without a live agent. The product centers on voice UX and speech-to-structured-data extraction rather than primarily on web chat. It typically fits organizations that want to automate inbound phone interactions and reduce manual data capture in downstream systems.
Voice-first IVR automation focus
The product’s core workflow aligns with phone-based customer journeys such as intake, triage, and routing. Voice-driven IVR can reduce reliance on agents for repetitive information gathering. This focus can be a practical fit where customers prefer calling over web chat. It also supports scenarios where hands-free interaction is required.
Structured form-filling from speech
Automated form-filling indicates an emphasis on extracting entities and mapping them into predefined fields. This can streamline intake processes such as applications, claims, service requests, and appointment scheduling. When implemented well, it reduces re-keying and transcription work. It also creates more consistent data capture than free-form call notes.
Fits contact-center workflows
IVR automation can integrate into common call flows such as authentication prompts, intent capture, and escalation to an agent. This supports deflection for simple requests while preserving handoff for complex cases. It can also standardize how information is collected before an agent joins. These patterns are widely used in conversational automation programs.
Vendor details not verifiable
Publicly verifiable information about the company behind VoxiAI (legal entity name, founding year, headquarters, and official social profiles) is not provided in the prompt. Without authoritative sources, it is difficult to confirm ownership, support channels, or long-term viability. This increases procurement and risk-review effort. Buyers typically require validated vendor identity and security documentation.
Speech accuracy and edge cases
Voice systems depend on speech recognition quality across accents, background noise, and telephony audio constraints. Form-filling from speech can fail on ambiguous answers, interruptions, or multi-part responses. These issues often require careful prompt design, confirmations, and fallback paths. Organizations should plan for tuning and ongoing monitoring.
Integration requirements may be high
Automated form-filling only delivers value when captured data reliably reaches CRM, ticketing, or line-of-business systems. If prebuilt connectors are limited, teams may need custom APIs, middleware, or professional services. Telephony integration (SIP/CCaaS) can also add complexity and compliance requirements. Implementation timelines can vary significantly based on the target stack.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Basic | €40 per month | Ideal for an independent salesperson. Scoring manual & semi-automatic (60/month) then €0.08 per scoring; real-time sentiment analysis; unlimited call recordings & transcriptions; basic AI assistant & coaching. |
| Starter | €65 per month | For small teams (up to 10 agents). Includes everything in Basic; scoring semi-auto 200/month then €0.04 per scoring; Robot Auto: 1 robot active / 500 calls / week; advanced AI assistant & coaching (500 calls/month then €0.05 per extra call); real-time IA alerts; unlimited instant post-call coaching; advanced post-call sentiment analysis; automated call summaries 500/month then €0.0015 per extra summary; 1 native CRM integration; email & phone support (48h). |
| Pro | €99 per month | For call centers and larger teams. Includes everything in Starter; unlimited semi-auto scoring; Robot Auto up to 10 active robots and unlimited calls; unlimited AI assistant & coaching; API access; unlimited automated call summaries; advanced CRM integrations (up to 5 native); custom CRM integrations (on quote); priority 24/7 support. |
| Enterprise | Custom pricing | "Solution Entreprise sur-mesure" — contact sales for bespoke pricing, deployment and SLAs. |
Additional optional modules (listed on vendor site):
- Interface Formation agents: +€99/month (up to 100 agents, 5 scenarios)
- Interface Formation agents ++: +€299/month (up to 500 agents, 20 scenarios)
- Automatisations avancées (Webhooks): +€29.99/month
- API complète: +€5.99/month
- Numéro de téléphone supplémentaire: +€2.99/month
- Custom CRM integration: sur devis.
