Bigin by Zoho CRM
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- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$9 per user per month
Free TrialFree version
Small
Medium
Large
- Construction
- Real estate and property management
- Professional services (engineering, legal, consulting, etc.)
What is Bigin by Zoho CRM
Bigin by Zoho CRM is a lightweight CRM designed for small businesses that want to manage contacts, deals, and activities using a pipeline-based interface. It focuses on core sales process tracking (leads/contacts, deal stages, tasks, calls, and emails) with simple setup compared with full-suite CRMs. Bigin integrates with other Zoho applications and common email providers, and it supports basic automation and reporting for small teams.
Simple pipeline-based CRM setup
Bigin centers on pipelines and stages, which helps small teams adopt a consistent process for tracking deals and follow-ups. The product emphasizes quick configuration and a smaller set of objects and settings than enterprise-oriented CRMs. This typically reduces admin overhead for teams that do not need extensive customization.
Zoho ecosystem integrations
Bigin connects with other Zoho business apps, enabling a path to add capabilities such as accounting, help desk, or marketing tools as needs grow. It also supports common productivity integrations (for example, email and calendars) to keep communications and activities tied to records. This can reduce duplicate data entry for teams already using Zoho services.
Core sales activity tracking
The product supports day-to-day sales work such as logging calls, emails, meetings, tasks, and notes against contacts and deals. Basic automation and reminders help ensure follow-ups are not missed. Built-in reporting provides visibility into pipeline status and activity levels without requiring a separate analytics tool for small deployments.
No native contact database
Bigin functions as a CRM/contact manager but does not provide a built-in B2B contact database for prospecting. Users typically need to import leads or connect third-party data providers to source new contacts. Data quality and enrichment therefore depend on external systems and processes.
Limited advanced CRM customization
Bigin is intentionally streamlined, which can limit complex data models, advanced workflow logic, and highly tailored page layouts compared with larger CRM platforms. Organizations with multiple business units, complex approval processes, or specialized objects may outgrow it. Migrating to a more configurable system can require re-mapping fields and processes.
Not a full sales engagement suite
While it tracks emails and calls, Bigin is not designed as a comprehensive sales engagement platform with deep sequencing, advanced deliverability controls, and extensive coaching features. Teams that rely on multi-step outbound cadences and granular engagement analytics may need additional tools. Some capabilities may depend on integrations or higher-tier Zoho products.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 (single user) | Single pipeline; 500 records; Contacts, Products & Activities management; 3 automations; built-in phone and third‑party phone integration; Standard dashboards; mobile apps. (Official: Bigin pricing page). |
| Express | $9 per user/month (official Help example) — billing monthly or annually (local pricing may vary) | Everything in Free, plus Team pipelines (3); 50,000 records; Email & WhatsApp Business integration; Automations (30); Mass emails with Email Insights; No‑code forms; Customizable dashboards; Integrations (Google Workspace, MS Outlook, Zoho apps, Zapier). (See Bigin pricing + Help FAQ). |
| Premier | $12 per user/month (billed annually) (official Zoho blog reference) | Everything in Express, plus Team pipelines (5); 100,000 records; Advanced field types (lookup, formula, user fields); Advanced automation (50); Stage transition rules; Multiple currency support; Data enrichment; Duplicate cleanup; More custom fields. (See Bigin pricing + Zoho blog). |
| Bigin 360 | $18 per user/month (billed annually) or $21 per user/month (billed monthly) | Everything in Premier, plus Team pipelines (15); 1,000,000 records; Email‑In (5 aliases); Advanced Automation Rules (100); File Cabinet (5 GB pre‑installed); 50 custom fields/module; 1000 mass mails/day; highest limits and pre‑installed toppings. (Official announcement). |
Notes: Official vendor pages show localized pricing (currency and numeric values vary by region). The prices above are taken from Zoho/Bigin official pages and announcements; where the main pricing page presents localized values, I used explicit USD amounts given on Zoho's official Help/Community posts and Zoho blog. Always confirm the exact price on the vendor pricing page for your locale.
Seller details
Zoho Corporation
Chennai, Tamil Nadu, India
1996
Private
https://www.zoho.com/
https://x.com/zoho
https://www.linkedin.com/company/zoho/
