ICTBroadcast
Auto dialer software
SMS marketing software
Appointment reminder software
Contact center software
Survey software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is ICTBroadcast
ICTBroadcast is a communications automation and contact center platform that supports outbound and inbound voice calling, SMS messaging, and interactive voice response (IVR) workflows. It is used by contact centers and IT/telecom teams to run auto-dialing campaigns, appointment reminders, surveys, and notification programs. The product is typically deployed as a server-based system and integrates with telephony components (for example SIP trunks and PBX/VoIP environments) to execute multi-channel campaigns. It emphasizes configurable call flows and broadcast-style outreach rather than sales engagement or data-enrichment functions.
Multi-channel outreach workflows
The platform supports voice calls, SMS, and IVR-based interactions within the same system. This enables common operational use cases such as appointment reminders, surveys, and mass notifications without requiring separate point tools. It also supports blending automated outreach with agent handling for scenarios where calls transfer to live agents.
Telephony and SIP integration
ICTBroadcast is designed to work with VoIP/SIP infrastructure and common telephony components used in contact center environments. This can simplify connecting campaigns to trunks, extensions, and routing logic compared with tools that focus primarily on browser-based calling. It is a fit for organizations that want tighter control over telephony configuration and call handling behavior.
Configurable IVR and dialing logic
The product provides configurable call flows and dialing behavior to support different campaign types (e.g., reminders, confirmations, surveys). This helps teams tailor prompts, retries, schedules, and escalation paths to operational requirements. It is oriented toward repeatable automation rather than manual, rep-driven calling.
Less sales-stack functionality
Compared with platforms centered on sales engagement, ICTBroadcast is not primarily a CRM or revenue workflow tool. Organizations may need additional systems for lead management, pipeline tracking, conversation intelligence, and sales analytics. This can increase integration and administration work for sales-led teams.
Deployment and admin complexity
Server-based contact center and broadcast systems typically require more telephony and systems administration than lightweight calling tools. Teams may need expertise in SIP/VoIP, routing, and deliverability/compliance controls to operate reliably at scale. This can be a barrier for smaller teams without dedicated IT/telecom support.
Compliance and deliverability burden
Auto-dialing and SMS outreach require careful management of consent, opt-outs, calling windows, and regional regulations. The product can execute campaigns, but the organization remains responsible for configuring compliant processes and maintaining accurate contact permissions. Misconfiguration can lead to customer complaints or regulatory exposure.
Plan & Pricing
| Plan / Item | Price | Key features & notes |
|---|---|---|
| ICTBroadcast Enterprise Edition (free license) | Free | Official site offers absolutely free/lifetime Enterprise Edition licenses (register) for up to 5/10/50 concurrent channels; full Enterprise feature set. (see official download/free-license pages). |
| ICTBroadcast Enterprise Edition — 2-channel package | $20 one-time | Official page states Enterprise Edition 2-channels packages are offered as low as $20. (explicit on product page). |
| Paid package (unnamed tier) | $999 one-time | Listed on official Packages page as a Buy Now option (one-time payment). Exact channel mapping not explicitly labeled on page. |
| Paid package (unnamed tier) | $1,599 one-time | Listed on official Packages page as a Buy Now option (one-time payment). Exact channel mapping not explicitly labeled on page. |
| Paid package (unnamed tier) | $2,999 one-time | Listed on official Packages page as a Buy Now option (one-time payment). Exact channel mapping not explicitly labeled on page. |
| Paid package (unnamed tier) | $4,999 one-time | Listed on official Packages page as a Buy Now option (one-time payment). Exact channel mapping not explicitly labeled on page; contact/sales link offered for larger than 1000 channels. |
| Service Provider — One Time Payment | $900 one-time (per listed "Add to Cart") | Appears under "Service Provider / One Time Payment" on the packages page (Add to Cart). The page shows multiple $900 entries for service-provider items. |
| Add‑ons (Appointment Reminder, Inbound Campaign, Survey Campaign, Fail-over setup) | $99 per month | Official Packages page lists Addons priced at $99 payable every month (itemized examples shown). |
| Enterprise (payable every year) | $600 per year | Official Packages page shows $600 ("Payable Every Year") for enterprise/yearly entries (repeated on the page). |
Notes:
- The official site lists multiple channel limits (5, 10, 50, 100, 200, 500, 1000, >1000) but does not consistently label which price maps to which channel-count in all places; where mapping is unclear the table lists the explicit prices as shown on the vendor site without assigning channel counts. (See vendor Packages and Free-license pages.)
- All prices above are taken directly from the vendor's official site (ictbroadcast.com).
