ICTBroadcast
Auto dialer software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if ICTBroadcast and its alternatives fit your requirements.
Completely free
Free Trial unavailable
Free version
Small
Medium
Large
-
What is ICTBroadcast
ICTBroadcast is an outbound and inbound communications platform that provides auto-dialing and IVR capabilities for call centers and notification use cases. It supports voice broadcasting, predictive/progressive dialing, and interactive voice response workflows for sales, collections, reminders, and customer outreach. The product is typically deployed as on-premises software (with options that vary by edition/partner) and is built around telephony integrations such as SIP trunks and VoIP gateways. It is used by organizations that need configurable call flows and campaign-based dialing without adopting a full enterprise contact center suite.
Broad dialing and IVR modes
ICTBroadcast supports multiple outbound modes such as predictive/progressive dialing and voice broadcasting, alongside inbound IVR. This combination fits teams that need both agent-assisted campaigns and automated notifications from one system. It also enables interactive call flows (DTMF-based) for self-service and routing. These capabilities align with common auto-dialer requirements without requiring a full omnichannel stack.
On-premises deployment option
The platform is commonly implemented on customer-managed infrastructure, which can help organizations with data residency, network control, or telephony constraints. On-premises deployment can also simplify integration with existing PBX/VoIP components already in use. This model can be preferable for regulated environments that avoid multi-tenant SaaS. It provides more control over upgrade timing and system configuration.
Telephony integration flexibility
ICTBroadcast is designed to work with SIP trunks and VoIP gateways, enabling connectivity to a range of carriers and telephony environments. This can reduce dependency on a single bundled carrier model. It is suitable for scenarios where teams need to connect existing numbers, trunks, or PBX infrastructure. The approach supports varied deployment topologies across regions and sites.
Limited native CRM depth
Compared with sales engagement and revenue acceleration platforms, ICTBroadcast is more telephony- and campaign-centric than CRM-centric. Organizations often need additional integration work to synchronize contacts, dispositions, and activity logging with their CRM. If a team expects built-in pipeline management, sequencing, and analytics tightly coupled to CRM objects, this product may require complementary tools. Integration scope and effort can vary by environment.
Less emphasis on omnichannel
The product’s core strengths center on voice dialing, IVR, and voice broadcasting rather than a unified omnichannel agent desktop. Teams that require tightly integrated digital channels (chat, social, email) and workforce engagement features may find gaps. As needs expand beyond voice, organizations may need additional systems to deliver a consistent cross-channel experience. This can increase operational complexity.
Operational overhead for self-hosting
On-premises deployments typically require internal resources for server provisioning, security hardening, monitoring, backups, and upgrades. Capacity planning for concurrent calls and campaign peaks becomes the customer’s responsibility. Organizations without dedicated telephony/VoIP administration may face longer implementation and troubleshooting cycles. This can be a constraint versus fully managed cloud contact center services.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| ICTBroadcast Enterprise 5 (free license) | Free (lifetime) | Up to 5 concurrent channels; full Enterprise feature set; register via service portal for free license. |
| ICTBroadcast Enterprise 10 (free license) | Free (lifetime) | Up to 10 concurrent channels; register via service portal for free license. |
| ICTBroadcast Enterprise 50 (free license) | Free (lifetime) | Up to 50 concurrent channels; free lifetime licenses offered (limited stock) — register via service portal. |
| ICTBroadcast Enterprise 50 (paid) | $999 one-time (lifetime) | Lifetime license for 50 lines/channels; "Buy Now" shown in vendor shopping cart; installation/configuration notes shown. |
| ICTBroadcast Enterprise 100 | $1,599 one-time (lifetime) | Lifetime license for 100 channels; installation/configuration included (per shopping cart). |
| ICTBroadcast Enterprise 200 | $2,999 one-time (lifetime) | Lifetime license for 200 channels; installation/configuration included. |
| ICTBroadcast Enterprise 500 | $4,999 one-time (lifetime) | Lifetime license for 500 channels; installation/configuration included. |
| Service Provider / ITSP editions | Listed at vendor portals (examples: $900 one-time in packages; $1,500 shown on ICT Vision pricing page) | White-label, multi-tenant, billing & routing features. Contact vendor/service portal for exact purchase options. |
