Reviews.io
Online reputation management software
Review management software
E-commerce software
AI reviews tools
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$29 per month
Free TrialFree version
Small
Medium
Large
- Accommodation and food services
- Transportation and logistics
- Arts, entertainment, and recreation
What is Reviews.io
Reviews.io is a review management platform that helps e-commerce brands collect, moderate, and publish customer reviews and user-generated content across websites and shopping channels. It supports review request automation, on-site review display widgets, and integrations with common e-commerce platforms and marketing tools. The product is typically used by online retailers and direct-to-consumer brands that want to increase review volume and manage review content centrally. It also includes features positioned around AI-assisted review workflows, such as summarization and content handling, depending on plan and configuration.
E-commerce-focused review collection
The platform is designed around post-purchase review capture for online stores, including automated review invitations and product-level review workflows. It supports collecting multiple review types (e.g., product and store feedback) and publishing them back to product pages. This focus aligns well with teams that prioritize conversion-oriented on-site review display rather than broad social listening. It is generally more specialized for commerce review operations than all-in-one local marketing suites.
On-site widgets and syndication
Reviews.io provides embeddable widgets to display ratings, review snippets, and UGC on storefront pages. These components help teams control how reviews appear on-site and can support SEO-oriented markup depending on implementation. The product also supports distributing review content to external destinations via integrations, which reduces manual copy/paste workflows. This is useful for brands managing multiple storefronts or channels.
Integrations with commerce stack
The product integrates with common e-commerce platforms and related tools (email/SMS, helpdesk, and analytics) to connect order data to review requests. This enables segmentation (e.g., by product, order status, or customer cohort) and more reliable triggering of invitations. Centralized management helps reduce operational overhead for small teams. Compared with broader reputation tools, the integration depth is typically strongest around e-commerce order-to-review flows.
Limited broad reputation coverage
Reviews.io primarily addresses first-party review collection and on-site publishing rather than comprehensive monitoring across many third-party review sites and social sources. Organizations that need wide coverage for local listings, social listening, or multi-location reputation workflows may require additional software. Reporting and workflows tend to center on commerce review KPIs rather than full brand monitoring. This can be a constraint for service businesses or franchises.
AI features vary by plan
AI-labeled capabilities (such as summarization or content assistance) may depend on subscription tier, region, or feature availability at the time of purchase. Teams should validate exactly which AI functions are included, what data they operate on, and any usage limits. Governance requirements (e.g., approvals, audit trails) may not match what larger enterprises expect from dedicated AI governance tooling. This can affect regulated industries or strict brand-compliance teams.
Implementation requires storefront work
To fully benefit from on-site widgets and structured display, teams often need developer or theme-level changes to their storefront. Custom styling, performance considerations, and compatibility with existing page builders can add time to rollout. Multi-store or multi-language deployments can increase configuration complexity. Smaller teams without technical support may find initial setup more involved than lightweight review-request tools.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 per month (Free) | 25 review invites per month (official free tier listed on pricing page). |
| Essentials | $29 per month | Up to 300 review invites; Product & company reviews; Photo & video reviews; Automated review collection; Start 14-day free trial. |
| Start-Up | $99 per month | Up to 1,500 review invites; Google Seller Ratings; Google Rich Snippets; Review importing; Reputation Manager; Dynamic link; Klaviyo integration; Surveys; Flows; Q&As; Includes 100 SMS invites & 100 survey replies per month. |
| Grow | $299 per month | Up to 5,000 review invites; Product grouping; Attributes; Review nuggets; AI review summary; AI review replies; Includes 100 SMS invites & 100 survey replies per month. |
| Plus | $499 per month | Up to 10,000 review invites; API access; Shoppable UGC galleries; Multi-account syndication; Customer success manager; Onboarding & support; Book a demo required for purchase. |
Additional official notes: Prices are displayed in USD; save 20% with an annual plan (available in dashboard after signing up); pricing is calculated per top-level domain (each domain treated as a separate subscription); SMS & survey monthly limits can be adjusted in the dashboard; the site advertises a 14-day free trial.
Seller details
REVIEWS.io Ltd
Unsure
Private
https://www.reviews.io/
https://x.com/reviews_io
https://www.linkedin.com/company/reviews-io/
