SentiOne
Media monitoring software
Social media analytics software
Social media listening tools
Bot platforms software
Chatbots software
Social customer service software
Conversational intelligence software
Public relations (PR) software
Social media marketing software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if SentiOne and its alternatives fit your requirements.
$300 per month
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Accommodation and food services
- Media and communications
- Arts, entertainment, and recreation
What is SentiOne
SentiOne is a social listening and customer engagement platform that monitors online sources for brand, product, and topic mentions and supports analysis and response workflows. It is used by marketing, PR, and customer service teams to track conversations, measure sentiment, and manage inbound messages from social channels. The product combines listening dashboards with automation features, including chatbot capabilities, to support both insight generation and customer interaction.
Unified listening and engagement
SentiOne combines social listening with message handling so teams can move from detection of mentions to response in one environment. This supports workflows across marketing, PR, and customer care without exporting data to separate tools. It is particularly useful when organizations need both monitoring and operational handling of social conversations.
Broad use-case coverage
The platform supports multiple functions: monitoring, analytics, reporting, and customer interaction automation. This makes it suitable for organizations that want one system for brand monitoring, campaign evaluation, and service-related social inbox work. Compared with tools focused mainly on analytics, SentiOne places more emphasis on engagement and automation features.
Automation and chatbot features
SentiOne includes bot-building and automation capabilities that can be used to handle common customer queries and triage conversations. This can reduce manual workload for customer service teams and standardize responses. The combination of listening signals and automation can help route issues based on keywords, intent, or sentiment.
Data coverage varies by source
As with most listening platforms, access to data depends on each network’s API policies and regional availability. Some channels may provide limited historical depth, restricted fields, or sampling, which can affect trend analysis and completeness. Buyers typically need to validate coverage for their priority markets and sources during evaluation.
Advanced setup and tuning required
Accurate listening requires ongoing query design, keyword maintenance, and noise reduction, especially for brands with ambiguous names. Sentiment and intent classification often need calibration to match industry language and local context. Teams without dedicated analysts may find initial configuration and governance time-consuming.
Enterprise governance may be limited
Organizations with complex global requirements may need to confirm support for granular roles, auditability, and multi-brand governance at scale. Reporting and workflow customization can require careful configuration to match internal processes. Larger deployments should validate integration options and administrative controls against their compliance needs.
Plan & Pricing
Listen (Social Listening & Analytics)
| Plan | Price | Key features & notes |
|---|---|---|
| Team | $300 USD / month | Up to 5 projects; 5 users; 1 supported language; 12 months historical data; Unlimited keywords & results; Real-time monitoring. |
| Enterprise | Custom pricing (Book a demo) | Unlimited projects & users; up to 117 supported languages; 36 months historical data; Dedicated Account Manager; Free onboarding and account setup. |
Automate (Chatbots & Voicebots) — usage-tiered (vendor lists session limits; prices shown as quote)
Pricing model: Usage-tiered / quote-based Free tier/trial: Not shown on official site Tiers & example limits:
- Bronze – Monthly Usage Sessions Limit: 25,000 — Price: Get quote (cloud-only; SLA 5x8; SLA response time 8h; unlimited seats).
- Silver – Monthly Usage Sessions Limit: 50,000 — Price: Get quote (cloud / on-prem; SLA 5x8; SLA response time 8h; unlimited seats).
- Gold – Monthly Usage Sessions Limit: 150,000 — Price: Get quote (cloud / on-prem; SLA 24x7; SLA response time 4h; unlimited seats).
- Platinum – Monthly Usage Sessions Limit: Unlimited — Price: Get quote (cloud / on-prem; SLA 24x7; SLA response time 1h; unlimited seats).
Notes: "Usage Session" is defined by SentiOne as a 15-minute block of user conversation (voice & text). Pricing for Automate tiers is not published — the site shows "Get quote" for each tier.
Seller details
SentiOne Sp. z o.o.
Gdańsk, Poland
2011
Private
https://sentione.com/
https://x.com/SentiOne
https://www.linkedin.com/company/sentione/
