Intermedia Unite
UCaaS platforms
Video conferencing software
VoIP providers
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if Intermedia Unite and its alternatives fit your requirements.
$27.99 per user per month
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Real estate and property management
- Construction
- Professional services (engineering, legal, consulting, etc.)
What is Intermedia Unite
Intermedia Unite is a unified communications as a service (UCaaS) platform that combines cloud PBX/VoIP calling, team messaging, and video meetings in one service. It targets small to mid-sized organizations and IT/service providers that need a managed business phone system with collaboration features. The product is typically sold with bundled voice plans and optional add-ons such as contact center capabilities and integrations with common business applications.
All-in-one UCaaS suite
Unite consolidates business telephony, messaging, and video meetings under a single service and admin experience. This reduces the need to deploy separate tools for calling and internal collaboration. For organizations standardizing on one vendor for core communications, the bundled approach can simplify procurement and user onboarding.
Business telephony feature depth
The platform focuses on PBX-style calling features such as auto attendants, call queues, hunt groups, extensions, and voicemail management. It supports typical business number management and multi-user administration expected from a hosted VoIP provider. This makes it suitable for replacing on-prem PBX systems with cloud calling.
Channel and MSP-friendly delivery
Intermedia commonly sells Unite through partners and managed service providers, aligning with outsourced IT operating models. This can help organizations that prefer a managed deployment and first-line support from a service provider. Partner-oriented packaging can also streamline multi-tenant administration for providers managing multiple customers.
Video meetings not specialized
While Unite includes video conferencing, it is primarily positioned as part of a UCaaS bundle rather than a dedicated video platform. Organizations with advanced webinar production, large-scale virtual events, or deep video APIs may find the meeting feature set less extensive than purpose-built video solutions. Fit for video-heavy use cases often requires validation through a pilot.
Contact center may be add-on
Teams needing sophisticated contact center functions (workforce management, advanced routing, analytics, and omnichannel) may need additional Intermedia modules or third-party services. This can increase total cost and introduce multiple admin surfaces. Buyers should confirm which features are native versus packaged through add-ons.
Integration ecosystem varies by need
UCaaS deployments often depend on integrations with CRM, help desk, and identity providers, and coverage can vary by vendor and plan. Some organizations may require custom workflows or deeper integration capabilities than what is available out of the box. Integration requirements should be mapped early to avoid gaps in calling workflows and reporting.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Unite Pro | $27.99 per user / per month | Includes free desk phone device (promotion), enterprise-grade phone system (100+ calling features), unlimited domestic and international calling for 33 countries, Business Texting (500), 30-day archiving retention, AI Assistant and AI Call Recap, unlimited AI-enabled video meetings (up to 100 participants), 50 GB file storage per user, ability to mix & match licenses. |
| Unite Enterprise | $32.99 per user / per month | Everything in Pro plus Business Texting (1000), up to 200 video meeting participants, 200 GB file storage per user, AI Coaching / Topics & Trends, additional 3rd-party integrations. |
Popular add-ons (from vendor site): Resource Line – $7.49 / month each; Fax Lines – $12.99 / month each; Microsoft 365 Business Standard – $12.50 / month each; Company Messaging – $9.99 / month (local line) or $24.99 / month (toll-free line). Other add-ons (Contact Center, Archiving, Toll-Free numbers, Additional Phone Numbers) listed as "Call for Price" on the vendor site.
Seller details
Intermedia.net, Inc.
Sunnyvale, CA, USA
1995
Private
https://www.intermedia.com/
https://x.com/Intermedia
https://www.linkedin.com/company/intermedia/
