CallHippo
VoIP providers
Call center infrastructure (CCI) software
Contact center software
Call & contact center software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$18 per user per month
Free TrialFree version
Small
Medium
Large
- Real estate and property management
- Information technology and software
- Media and communications
What is CallHippo
CallHippo is a cloud-based VoIP phone system that provides virtual phone numbers, calling, SMS, and basic call management features for sales and support teams. It is used by small to mid-sized businesses that need a browser- and mobile-accessible business phone system with call routing, IVR, call recording, and analytics. The product also includes contact-center-oriented capabilities such as power dialing and call monitoring, and it offers integrations with common CRM and help desk tools.
Virtual numbers and global calling
CallHippo provides virtual phone numbers in multiple countries and supports inbound and outbound calling from web, desktop, and mobile apps. This helps distributed teams standardize business calling without on-premises telephony hardware. It also supports number management features typically required for multi-region sales and support operations.
Call center features for SMBs
The platform includes IVR, call recording, call queues/routing, live call monitoring, and reporting that fit common small contact center workflows. It also offers dialer functionality (e.g., power dialing) aimed at outbound sales teams. These capabilities cover many baseline requirements without the complexity of enterprise contact center suites.
Integrations and API availability
CallHippo offers integrations with popular CRM and support tools and provides API options for connecting telephony events to business systems. This supports click-to-call, activity logging, and basic workflow automation. For teams comparing similar cloud calling tools, integration breadth is often a key selection factor and CallHippo addresses this need.
Not an enterprise CCaaS suite
CallHippo focuses on SMB-oriented telephony and contact-center basics rather than deep enterprise omnichannel routing and workforce optimization. Organizations needing advanced skills-based routing, complex QA/WFM, or large-scale multi-site governance may find gaps. In those cases, a dedicated enterprise contact center platform may be a better fit.
Feature depth varies by plan
Some capabilities (such as advanced analytics, dialer options, or higher-tier call center controls) may depend on the selected plan and add-ons. This can make total cost and feature parity harder to compare across vendors without a detailed requirements-to-plan mapping. Buyers typically need to validate which features are included for each region and user type.
Telephony quality depends on factors
As with most cloud VoIP services, call quality and reliability depend on network conditions, local carrier interconnects, and number geography. Teams operating in multiple countries may need testing to confirm audio quality, latency, and deliverability for SMS. This is especially important for high-volume outbound teams where performance issues directly affect productivity.
Plan & Pricing
Core Calling for Business Teams
| Plan | Price | Key features & notes |
|---|---|---|
| Basic | $0 per user/month (billed annually) | 1 free phone number per user (can be shared), Free WhatsApp Business API, Voicemail, Click-to-Dial, SMS & MMS. |
| Starter | $18 per user/month (billed annually) | 1,000 calling minutes within US/CA, 100 SMS, Basic reporting analytics, Free omnichannel inbox. |
| Professional | $30 per user/month (billed annually) | Unlimited calling minutes within US/CA, 500 SMS, Call recordings, AI reports/analytics. |
| Ultimate | $42 per user/month (billed annually) | Unlimited calling (US/CA), 1,000 SMS, Dedicated Account Manager, Custom integrations, Single Sign-On (SSO), CRM-based VIP routing. |
| Enterprise | ₹16,468 per user/month (listed on site) | Minimum 50 users, Unlimited calling to 48 countries, SLA, Priority support, Custom onboarding, Custom reports, Speech analytics/CallHippo AI included. |
Scaled Calling (site lists INR prices for these tiers)
| Plan | Price | Key features & notes |
|---|---|---|
| Bronze | ₹1,300 per user/month | Unlimited minutes (landline & mobile), 1 free phone number/user, free WhatsApp Business API, paid call recording (charged per minute). |
| Silver | ₹1,900 per user/month | Everything in Bronze + Live Call, Role-based access, Free call recordings, After-call work, Call dispositions. |
| Platinum | ₹3,200 per user/month | Everything in Silver + Unlimited QA/guest users, Voice broadcasting, AI reports/analytics, SSO, AI Smart DID routing, Call & SMS automation. |
| Enterprise | ₹3,200 per user/month (listed) | Everything in Platinum + Unlimited calling to 48 countries, SLA, Minimum 50 users, Priority support, Custom add-ons. |
High-Volume Outbound (per-user/month)
| Plan | Price | Key features & notes |
|---|---|---|
| Basic | $35 per user/month | Unlimited calling within US/CA, Automatic machine detection, AI Smart DID routing, queue calls, auto pacing dial ratio. |
| Ultimate | $200 per user/month | Higher concurrency and advanced dialing controls; contact sales for enterprise. |
AI Agent Plans (Automated voice support)
| Plan | Price | Key features & notes |
|---|---|---|
| AI Core Agent | $0 per month | 100 free minutes, 1 free AI agent, 5 concurrent calls; suitable for small teams for inbound AI handling. |
| AI Pro Agent | $199 per month | 5 AI agents, up to 2,500 minutes (then $0.16/min), 25 concurrent calls; Start Free Trial button shown on site. |
| AI Max Agent | $399 per month | 10 AI agents, up to 5,000 minutes (then $0.16/min), 50 concurrent calls. |
| AI Ultra Pro Max Agent | $799 per month | 20 AI agents, up to 7,500 minutes (then $0.16/min), 80 concurrent calls; enterprise-grade features and white-label options. |
Add-ons (examples listed on site)
- Call Scribe: ₹1,200 per user/month (call transcription)
- Dashboard User: ₹1,200 per user/month
- CNAM: ₹8,000 one-time setup (US Caller ID Name)
- SMS Services: Starting from ₹250 per month (US/CA A2P charges may apply)
Notes: Local taxes apply. Some plan details and prices vary by selected region/currency on the official pricing page. The site shows currency/region selector; certain plan prices are displayed in INR for some tiers and USD for others.
Seller details
CallHippo
Ahmedabad, Gujarat, India
2017
Private
https://callhippo.com/
https://x.com/callhippo
https://www.linkedin.com/company/callhippo
