Scribe
Standard operating procedures software
Work instructions software
Screen and video capture software
Knowledge management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$23 per user per month
Free TrialFree version
Small
Medium
Large
- Information technology and software
- Media and communications
- Professional services (engineering, legal, consulting, etc.)
What is Scribe
Scribe is a documentation tool that captures on-screen workflows and turns them into step-by-step work instructions with screenshots and annotations. It is used by operations, support, enablement, and IT teams to create how-to guides, SOPs, and internal knowledge articles for repeatable processes. The product centers on a browser extension and desktop capture to generate instructions quickly, with options to edit, redact, and share via links or embeds. It also supports organizing content into pages and collections for lightweight knowledge sharing.
Fast step capture to guide
Scribe automatically records clicks and keystroke-driven steps and converts them into a formatted, numbered guide with screenshots. This reduces the manual effort compared with writing instructions from scratch in a document editor. The capture-first workflow is well suited for documenting SaaS processes, internal tools, and customer support procedures. Teams can standardize how instructions look without requiring advanced authoring skills.
Editing and redaction controls
Generated guides can be edited to reorder steps, add text, and adjust screenshots. Redaction features help remove sensitive fields (for example, customer data or credentials) before sharing. This is useful for IT and operations teams that document processes involving private information. The ability to clean up captures improves reusability across audiences.
Flexible sharing and embedding
Scribe supports sharing via links and embedding guides into wikis, intranets, and knowledge bases. This helps teams distribute work instructions where employees already work rather than forcing a separate portal. Content can be grouped into pages/collections to support basic knowledge organization. These options fit common enablement and internal documentation workflows.
Limited end-to-end training management
Scribe focuses on creating instructions rather than managing full training programs. It typically lacks deeper capabilities such as course building, assessments, certifications, and learner progress analytics found in dedicated training platforms. Organizations that need structured onboarding and compliance tracking may require additional systems. As a result, Scribe often serves as a content source rather than the system of record for training.
Not a full KM platform
While Scribe can organize guides, it is not designed as a comprehensive knowledge management suite with advanced taxonomy, governance workflows, and enterprise search across many content types. Larger organizations may need stronger permissions models, content lifecycle controls, and integrations typical of mature KM tools. Teams may also need separate tooling for broader documentation beyond captured workflows. This can create fragmentation if Scribe is used as the primary knowledge repository.
Capture quality depends on workflow
Auto-generated steps can require cleanup when workflows include dynamic UI elements, multi-tab processes, or non-standard interactions. Desktop app workflows, remote sessions, and highly regulated environments can introduce capture constraints depending on security policies and device management. Video-based training needs may require separate recording and editing tools when longer-form narration is required. These factors can increase time spent editing for complex procedures.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Basic | Free | Browser-only capture; create and share how-to guides; works with any web app; shareable via link & embed. |
| Pro Personal | $23 per user/month (annual) or $29 per user/month (monthly) | Starts at 1 seat; supports web, mobile & desktop capture; company branding; edit/redact screenshots; export to PDF, HTML and Markdown. |
| Pro Team | $12 per user/month (annual) — starts at 5 seats (equivalent to $60/month for 5 users) OR $15 per user/month (monthly) — flat rate $75/month for up to 5 users and $15/month for each additional user | Most popular for teams; includes collaboration (comments), desktop/mobile capture, branding, screenshot editing and exports. |
| Enterprise | Custom pricing | Advanced security & compliance (SSO, auto-redaction of PII/PHI), central user & document management, creator/viewer/admin roles, enterprise-grade data governance, language translations; contact sales to schedule demo. |
Seller details
Scribe Security Inc.
San Francisco, California, United States
2019
Private
https://scribehow.com/
https://x.com/scribehow
https://www.linkedin.com/company/scribehow
