Service Creatio
Help desk software
IT service management tools
Service desk software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$40 per user per month
Free Trial
Free version unavailable
Small
Medium
Large
- Professional services (engineering, legal, consulting, etc.)
- Accommodation and food services
- Banking and insurance
What is Service Creatio
Service Creatio is a service management application built on the Creatio low-code platform for managing service requests, incidents, and related workflows. It targets IT and business service teams that need configurable case management, SLAs, and automation across multiple service channels. The product emphasizes no/low-code process design and data model customization to adapt service processes without extensive custom development. It is typically deployed as part of the broader Creatio platform ecosystem.
Low-code workflow customization
Service Creatio includes a visual process designer and configurable objects that support tailoring request, incident, and approval workflows. Teams can adapt forms, routing rules, and SLA logic to match internal processes. This can reduce reliance on custom code compared with more rigid service desk tools.
Unified case and CRM data
Because it runs on the Creatio platform, Service Creatio can share data models and records with other Creatio applications. This supports scenarios where service teams need context from customer, account, or sales data. It can be useful for organizations that want service operations and customer-facing processes in one platform.
Multi-channel service intake
The product supports capturing and managing service requests from multiple channels (for example, portals and email) and consolidating them into a single case queue. It provides assignment, status tracking, and SLA monitoring to manage workload. This aligns with common service desk operating models that require consistent handling across channels.
Platform complexity and setup
The flexibility of the underlying low-code platform can increase implementation effort for teams without prior Creatio experience. Designing data models, roles, and processes typically requires skilled administrators or partners. Organizations looking for a lightweight, out-of-the-box service desk may find initial setup heavier than simpler help desk tools.
ITSM depth varies by edition
Compared with specialized ITSM suites, some advanced ITIL-aligned capabilities (for example, deep CMDB and discovery-driven asset relationships) may require additional configuration, integrations, or complementary modules. Buyers should validate coverage for change, problem, and asset management against their specific requirements. Feature availability can also depend on licensing and packaged components.
Integration effort for IT tooling
Connecting Service Creatio to monitoring, endpoint management, identity, or collaboration tools may require connectors, APIs, or middleware. While the platform supports integrations, the effort and cost can vary by target systems and desired automation depth. This can be a constraint for IT teams that need extensive prebuilt integrations.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Growth | $25 per user/month (platform) | Core platform capabilities (no-code visual designers, workflow automation, basic governance) |
| Enterprise | $55 per user/month (platform) | Expanded governance, security and integration options for mid-to-large organisations |
| Unlimited | $85 per user/month (platform) | Highest scale and flexibility (dedicated/advanced options, enterprise-grade support) |
Additional product/module pricing (composable model):
- Service (Creatio product/module): $15 per user/month (add-on to a platform plan). When combined with the Growth platform plan the advertised starting cost for the platform + Service product is $40 per user/month.
Notes:
- Creatio uses a composable pricing model: customers subscribe to a platform plan (Growth/Enterprise/Unlimited) and add functional CRM products (Sales, Marketing, Service) priced per product.
- AI capabilities are stated as included across plans (per Creatio’s product pages).
Seller details
Creatio
Boston, MA, USA
2016
Private
https://www.creatio.com/
https://x.com/Creatio
https://www.linkedin.com/company/creatio/
