Sirportly
Help desk software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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£24.99 per user per month
Free Trial
Free version unavailable
Small
Medium
Large
- Information technology and software
- Retail and wholesale
- Accommodation and food services
What is Sirportly
Sirportly is a cloud-based help desk platform used to manage customer support tickets across channels such as email and web forms. It is typically used by small to mid-sized support teams that need shared inbox workflows, ticket routing, and SLA-style handling. The product emphasizes configurable ticket fields, rules/automation, and branded customer portals/knowledge base options. It also provides APIs and integrations to connect ticketing with other business systems.
Configurable ticket workflows
Sirportly supports custom ticket fields, statuses, and views to match different support processes. Teams can use rules and triggers to route, tag, and prioritize tickets based on conditions. This helps standardize handling across agents and queues. The configuration focus can suit organizations with non-standard support categories or internal service desks.
Multi-channel ticket intake
The platform centralizes inbound requests into tickets, commonly from email and web forms, with options for customer-facing portals. This reduces reliance on shared mailboxes and makes ownership and response tracking clearer. It supports collaboration features such as internal notes and assignment. These capabilities align with core help desk requirements in the category.
API and integration support
Sirportly provides an API that can be used to integrate ticketing with external systems (for example, CRM, billing, or monitoring tools). This can enable automated ticket creation and status synchronization. For teams that need to connect support operations to other workflows, API availability is a practical differentiator. It can also reduce manual copy/paste between systems.
Limited all-in-one suite breadth
Sirportly is primarily a help desk rather than a broad CRM/PSA suite. Organizations looking for tightly integrated sales pipeline, marketing automation, and full professional services automation in one product may need additional tools. This can increase integration and administration overhead. The fit is strongest when the main requirement is ticketing and support operations.
Reporting depth may vary
Help desk reporting needs often include advanced dashboards, custom analytics, and cross-object reporting. Depending on the specific plan and configuration, teams may find built-in reporting less comprehensive than platforms designed around enterprise analytics. Some organizations may need exports or BI tooling for deeper analysis. This can affect KPI tracking for larger support organizations.
Smaller ecosystem and marketplace
Compared with larger help desk and business-suite vendors, Sirportly typically has a smaller third-party integration marketplace. This can limit out-of-the-box connectors for niche tools and require more custom API work. Implementation effort may increase when integrating with multiple systems. Buyers should validate required integrations during evaluation.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Cloud (hosted) | £24.99 per user / per month | 30-day free trial (no credit card); includes all features & unlimited messages; hosted on secure cloud infrastructure; no contracts; taxes (VAT/sales tax) excluded; major cards accepted; PayPal accepted for payments over £15; educational discount (40%) available. |
| Download (self-hosted / Download edition) | Not listed on site / contact Sirportly for pricing | Documentation references a "download edition" (self-hosted) and differences in API/authentication, but no public pricing is shown on the website. |
