Be My Eyes: Service Connect
Help desk software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is Be My Eyes: Service Connect
Be My Eyes: Service Connect is a customer support solution that connects blind and low-vision users with trained agents through live video and audio to resolve issues that benefit from visual context. It is used by organizations that need to provide accessible, real-time assistance for tasks such as product setup, troubleshooting, navigation, and form completion. The product differentiates from standard ticket-centric help desks by emphasizing human-assisted, visual-first support interactions and accessibility workflows.
Visual, real-time support channel
The service enables live video-based assistance, which helps resolve issues that are difficult to handle through email, chat, or voice-only support. Agents can see what the customer sees (with customer permission), reducing back-and-forth and ambiguity. This is particularly useful for physical products, on-device settings, and environment-dependent troubleshooting.
Accessibility-focused customer experience
The product is designed around the needs of blind and low-vision customers, supporting inclusive service delivery. It provides a structured way for organizations to offer an accessibility-specific support path rather than relying on general queues. This can help standardize how accessibility requests are handled and routed.
Specialized agent connection model
Service Connect focuses on connecting customers to trained support personnel for guided assistance rather than relying only on self-service or generic ticket workflows. This can improve outcomes for complex, high-touch cases where step-by-step guidance is required. It complements traditional help desk processes by adding a dedicated interaction mode for accessibility use cases.
Narrower scope than full help desk
Compared with broader help desk platforms, Service Connect is more specialized around live, accessibility-oriented interactions. Organizations may still need a separate system for omnichannel ticketing, SLA management, knowledge base, and reporting across all customer segments. This can introduce additional tooling and process integration work.
Operational staffing requirements
Live video support requires trained agents and scheduling/coverage planning to meet demand. This can increase operational cost versus asynchronous channels and may be harder to scale for 24/7 global support. Service quality depends heavily on agent training and consistency.
Integration and data capture needs
Organizations typically need to connect interaction records to existing CRM/help desk systems to maintain a complete customer history. If integrations are limited or require custom work, teams may face manual logging and fragmented reporting. Compliance, consent, and retention policies for video-enabled support may also require additional governance.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Service Connect (part of Be My Eyes Accessible Customer Service Suite) | Custom pricing — contact sales / request a quote | Scalable subscription. Price depends on number of agent profiles, countries/regions, languages supported, opening hours and other configuration options. Official site directs businesses to request a quotation or contact solutions@bemyeyes.com / request a demo. No public per-seat or per-month pricing is published. |
Seller details
Be My Eyes ApS
Copenhagen, Denmark
2012
Private
https://www.bemyeyes.com/
https://x.com/bemyeyes
https://www.linkedin.com/company/be-my-eyes/
