Comm100 Live Chat
Live chat software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$31 per agent per month
Free Trial
Free version unavailable
Small
Medium
Large
- Education and training
- Information technology and software
- Public sector and nonprofit organizations
What is Comm100 Live Chat
Comm100 Live Chat is a customer support live chat application used to provide real-time assistance to website and in-app visitors. It is typically used by customer service and contact center teams to handle inbound questions, route chats to the right agents, and capture transcripts for follow-up. The product is commonly deployed alongside Comm100’s broader customer engagement tools, with options for chatbots, knowledge base, and ticketing depending on the package. It focuses on agent productivity features such as routing, canned responses, and reporting for chat operations.
Real-time agent chat handling
The product supports core live chat workflows such as concurrent chat handling, canned responses, file transfer, and transcript capture. These capabilities help support teams manage higher chat volumes without switching tools. It also provides operational controls (e.g., working hours and chat availability) that fit contact-center style coverage.
Routing and queue management
Comm100 Live Chat includes routing and queuing features to distribute chats based on rules such as department, skills, or availability. This helps reduce misrouted conversations and improves first-contact handling for common support scenarios. Supervisors can use these controls to balance workloads across agents during peak periods.
Reporting and conversation history
The product provides reporting for chat volume, responsiveness, and agent performance, which supports staffing and quality monitoring. Chat transcripts and visitor context can be retained for auditing and follow-up. These features are useful for teams that need measurable service levels and repeatable support processes.
Broader suite may be required
Some organizations may need additional modules (e.g., ticketing, knowledge base, or chatbot capabilities) to cover end-to-end customer support beyond live chat. That can increase implementation scope compared with tools that bundle these functions by default. Buyers should confirm which capabilities are included in the specific Comm100 package they plan to license.
Integration depth varies by stack
While live chat tools commonly integrate with CRM, marketing, and help desk systems, the practical depth of integration can vary by platform and use case. Teams may need technical effort to align identity, conversation history, and workflow automation across systems. This is especially relevant when attempting to connect chat data to revenue or lifecycle reporting.
Admin complexity for large teams
Rule-based routing, permissions, and reporting can require careful configuration as agent counts and departments grow. Without clear governance, chat queues and routing rules can become difficult to maintain and troubleshoot. Larger deployments may need dedicated administration to keep workflows consistent.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Live Chat Startup | $39 USD/agent/month (monthly) or $31 USD/agent/month (billed annually) | Full widget customization; Multi-language chat; Canned messages; 1 chat campaign; Basic reporting; Free 30-day trial. |
| Live Chat Plus | $69 USD/agent/month (monthly) or $55 USD/agent/month (billed annually) | Everything in Startup plus: Chat routing; Audio-video chat; Chat wrap-ups; Unlimited campaigns; Advanced reporting; Free 30-day trial. |
| Live Chat Ultra | Contact Sales (custom pricing) | Everything in Plus plus: Advanced chat routing; Screen sharing; Agent shift management; Dynamic chat campaigns; Custom reporting. |
Additional paid offerings / add-ons (pricing not listed on pricing page): AI Agent (Contact Sales); AI Copilot (demo / pricing not shown); AI Insights ("Starting at USD" on site but no amount displayed); Knowledge Base, Queue Management, Voice, Booking and other add-ons — many show "Free 30 Day Trial" or "Contact Sales" on the vendor pricing page.
Seller details
Comm100 Network Corporation
Vancouver, BC, Canada
2009
Private
https://www.comm100.com/
https://x.com/comm100
https://www.linkedin.com/company/comm100/
