Comm100
AI voice assistants
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$31 per agent per month
Free Trial
Free version unavailable
Small
Medium
Large
- Education and training
- Public sector and nonprofit organizations
- Transportation and logistics
What is Comm100
Comm100 is a customer service and contact center platform that supports digital channels such as live chat, messaging, email, and ticketing, with automation features that can include AI-assisted self-service and agent support. It is used by support and contact center teams to manage customer conversations, route inquiries, and report on service performance. In the AI voice assistant context, Comm100 is typically positioned around conversational automation and agent-assist rather than as a voice-first telephony system.
Omnichannel customer support suite
Comm100 combines live chat, messaging, email, and ticketing capabilities in one platform. This supports teams that want a single workspace for handling multiple digital channels. It can reduce the need to stitch together separate chat and ticketing tools. Reporting and routing features align with common contact center workflows.
Automation and AI-assisted workflows
The product includes automation features that support self-service and agent productivity use cases. Teams can use bots and workflow rules to deflect repetitive inquiries and standardize handling. AI-assisted capabilities can help with suggested responses and knowledge retrieval depending on configuration. This is useful for organizations prioritizing digital containment and faster resolution times.
Enterprise controls and governance
Comm100 is commonly deployed in environments that require administrative controls, role-based access, and configurable routing. It supports structured queue management and operational reporting for supervisors. These capabilities fit regulated or process-driven support organizations. The platform approach can simplify governance compared with managing multiple point solutions.
Not a voice-first platform
Comm100’s core heritage is digital customer support (chat and messaging) rather than telephony. Organizations seeking advanced voice features such as deep carrier options, complex IVR/ACD voice routing, or native call recording analytics may need additional systems. This can increase integration effort for voice-centric contact centers. Fit depends on whether voice is primary or secondary in the channel mix.
AI voice assistant depth varies
AI voice assistant capabilities are not the primary focus of the platform compared with tools built specifically for voice automation. Some voice automation requirements (e.g., real-time speech-to-intent tuning, voice biometrics, or advanced conversational voice testing) may require third-party components. Buyers should validate what is native versus delivered through integrations. Proof-of-concept testing is important for accuracy and latency expectations.
Integration and setup effort
Deployments that span multiple channels, bots, and knowledge sources can require meaningful configuration and ongoing tuning. Integrating with CRM, identity providers, and analytics stacks may require technical resources. Workflow design (routing, bot handoff, tagging) often needs operational ownership to stay effective. Smaller teams may find the administrative overhead higher than simpler chat-only tools.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Live Chat Startup | $39 per agent/month (monthly) or $31 per agent/month (billed annually) | Full widget customization; Multi-language chat; Canned messages; 1 chat campaign; Basic reporting. Free 30-day trial (as listed on Comm100 pricing page). |
| Live Chat Plus | $69 per agent/month (monthly) or $55 per agent/month (billed annually) | Everything in Startup, plus Chat routing; Audio-video chat; Chat wrap-ups; Unlimited campaigns; Advanced reporting. Free 30-day trial. |
| Live Chat Ultra | Contact Sales (price not published on site) | Everything in Plus, plus Advanced chat routing; Screen sharing; Agent shift management; Dynamic chat campaigns; Custom reporting. |
| AI Agent (add-on) | Contact Sales (price not published) | Supports 12 channels; Context-aware conversations; Guided workflows; Seamless escalation; Learns from unanswered queries. |
| AI Copilot (add-on) | Price not publicly listed (view demo / contact sales) | Real-time AI suggestions for agents and automated workflows; Comm100 has offered a 30-day trial promotion for AI Copilot to qualifying paying customers (trial details on official trial page). |
| AI Insights / AI Knowledge / AI QA / AI Onboarding / Voice / Other add-ons | Starting at USD / Contact Sales (prices not published on pricing page) | Several AI and add-on products are listed with "Starting at USD" or require contacting sales; no specific public price points shown on the pricing page. |
Seller details
Comm100 Network Corporation
Vancouver, BC, Canada
2009
Private
https://www.comm100.com/
https://x.com/comm100
https://www.linkedin.com/company/comm100/
