Salesmanago Live chat
Live chat software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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€378 per month
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Retail and wholesale
- Accommodation and food services
- Real estate and property management
What is Salesmanago Live chat
Salesmanago Live chat is a website live chat module offered as part of the SALESmanago marketing automation and customer engagement platform. It supports real-time conversations with site visitors and can be used to route inquiries, capture lead details, and connect chat activity to contact profiles for follow-up. It is typically used by marketing and sales teams in SMB to mid-market organizations that want chat data to feed into broader automation and CRM-style workflows. The product differentiates by being tightly integrated with SALESmanago’s customer data and automation features rather than operating as a standalone chat-only tool.
Tight contact profile linkage
Chat interactions can be associated with known contacts and visitor profiles inside the broader SALESmanago environment. This helps teams keep conversation history alongside behavioral and campaign data for context. It also supports more consistent handoffs between marketing and sales when chat is used as a lead capture channel.
Automation-ready chat outcomes
Chat events can be used as triggers or inputs for follow-up actions within the platform’s automation capabilities. This supports use cases like routing, post-chat nurturing, and segmentation based on conversation outcomes. For teams already using the vendor’s automation suite, this reduces the need to connect a separate chat tool to downstream workflows.
Single vendor for engagement
Live chat sits within a broader customer engagement stack that can include email, web tracking, and customer data features. This can simplify administration, user management, and reporting compared with stitching together multiple point solutions. It can also reduce integration overhead when chat is primarily used to support marketing-led acquisition and retention programs.
Less suitable as standalone
Organizations looking for a dedicated, best-of-breed live chat product may find the module most valuable only when paired with the rest of the SALESmanago platform. If a team already uses a different CRM or automation suite, the incremental value may depend on integration depth and data synchronization. This can make adoption harder for teams that want chat without broader platform change.
Feature depth may vary
Live chat capabilities can be more limited than specialized chat platforms in areas such as advanced routing logic, workforce management, or complex support operations. Teams running high-volume support centers may require additional tooling for queues, SLAs, and agent performance management. Fit depends on whether chat is primarily a sales/marketing channel or a support channel.
Implementation depends on setup
Getting full value typically requires configuring tracking, contact identification, and automation rules across the platform. This can increase initial setup time compared with lightweight chat widgets. Ongoing administration may also require cross-functional ownership between marketing operations and sales/support teams.
Plan & Pricing
| Plan / Offering | Price (official site) | Key features & notes |
|---|---|---|
| SALESmanago Live Chat ("Live Chat Suite") — module / add-on | Not published on the official pricing page (contact sales / request pricing). | Official pricing page lists Live Chat as a modular add-on ("Live Chat Suite"). SALESmanago’s platform pricing is customised; the pricing page states "From € 378 per month" for platform packages. Documentation/support pages describe Live Chat features and integrations. A 2018 official blog/press release stated Live Chat was made available for free at that time, but current public pricing for Live Chat is not shown and requires requesting a quote. |
Seller details
SALESmanago Sp. z o.o.
Kraków, Poland
2012
Private
https://www.salesmanago.com/
https://x.com/SALESmanago
https://www.linkedin.com/company/salesmanago/
