Survicate Customer Experience
Experience management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$89 per month
Free TrialFree version
Small
Medium
Large
- Information technology and software
- Media and communications
- Retail and wholesale
What is Survicate Customer Experience
Survicate Customer Experience is an experience management and survey platform used to collect and analyze customer feedback across web, mobile, email, and in-product touchpoints. It supports use cases such as NPS/CSAT/CES measurement, product feedback, and customer journey insights for product, marketing, and customer success teams. The product emphasizes multi-channel survey deployment, audience targeting, and integrations that route feedback into analytics and CRM/support tools.
Multi-channel survey deployment
Survicate supports collecting feedback through in-product widgets, website surveys, email surveys, and mobile SDK-based surveys. This helps teams measure experience at different points in the customer journey rather than relying on a single channel. It also enables consistent question sets (for example NPS/CSAT) across channels for comparable reporting.
Targeting and triggering options
The platform provides rules to display surveys based on user behavior and attributes (for example page visited, event-based triggers, or audience segments). This allows teams to reduce survey fatigue and focus on collecting feedback from relevant cohorts. Targeted collection is useful for product discovery and post-interaction experience measurement.
Integrations for operational workflows
Survicate integrates with common CRM, marketing automation, analytics, and support tools to share responses and close the loop. This supports routing detractor feedback to customer-facing teams and enriching customer records with survey data. Integrations reduce manual export/import work compared with survey tools that operate as standalone systems.
Limited end-to-end XM suite
Survicate focuses primarily on feedback collection and survey analytics rather than a full experience management suite with advanced governance, complex research workflows, and enterprise-wide program management. Organizations needing extensive role-based program controls, centralized research repositories, or large-scale VoC orchestration may require additional tools. This can increase operational complexity for mature XM programs.
Advanced analytics may require BI
While Survicate provides reporting for survey results, deeper analysis (custom modeling, complex segmentation, or combining multiple data sources at scale) may require exporting data to a BI or data warehouse environment. Teams that expect highly customizable dashboards and analytics within the platform may find built-in reporting limiting. This is more noticeable when multiple business units share a single instance and need tailored views.
Customer success features not primary
Compared with platforms centered on customer success management, Survicate is less oriented around playbooks, health scoring, and lifecycle automation as core capabilities. Teams looking to run structured retention workflows directly from the same system may need separate customer success tooling. As a result, Survicate often serves as a feedback layer rather than the system of record for customer success operations.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 per month | Up to 25 survey responses per month; up to 3 teammates; unlimited active surveys (collective limit of 300 responses); no time limits (permanent free account). |
| Starter | Starts from $89 per month (monthly) | 2 active surveys; selectable monthly response limits (e.g., 100 / 250 / 500 responses/mo); up to 5 teammates; export & branding; overage billing available. |
| Growth | Starts at $114 per month (billed annually) | 250 survey responses/mo (example); 1,000 data points/mo; Insights Hub; Research Assistant; multilingual surveys; custom branding; 10 user seats. Note: Survicate Help Center also documents Growth starting from a different entry price (see notes). |
| Pro | Starts at $349 per month | Custom yearly pool of responses; Pro integrations (40+); advanced survey logic; up to 10 dashboards; custom user seats & teams; SAML SSO; dedicated CSM and 1:1 training. |
| Enterprise | Starts at $569 per month | Custom yearly pool of responses and data points; enterprise-grade security/compliance; dedicated Success Manager; custom seats, dashboards, data retention; contact sales for pricing. |
Seller details
Survicate Sp. z o.o.
Warsaw, Poland
2013
Private
https://survicate.com/
https://x.com/survicate
https://www.linkedin.com/company/survicate/
