New Relic
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What is New Relic
New Relic is a cloud-based observability platform used to monitor applications and underlying infrastructure through telemetry such as metrics, logs, traces, and events. It is typically used by engineering, SRE, and operations teams to troubleshoot performance issues, understand service dependencies, and track reliability across distributed systems. The product combines APM, infrastructure and container monitoring, log management, and digital experience monitoring in a single platform with query and dashboarding capabilities.
Broad telemetry in one platform
The platform supports collection and analysis of metrics, logs, traces, and events, enabling cross-domain troubleshooting without switching tools. It provides APM for services along with infrastructure and container visibility to connect application behavior to host and cluster conditions. This breadth aligns with common enterprise observability requirements where teams want a unified data model and shared dashboards.
Strong APM and tracing workflows
New Relic provides application performance monitoring with distributed tracing to help identify slow transactions and service-to-service latency. It supports instrumentation via agents and OpenTelemetry-based approaches, which helps teams standardize telemetry collection. The UI and query tooling are designed for iterative investigation from high-level service health to specific traces and related logs.
Dashboards, alerts, and incident response
The product includes alerting and incident-oriented workflows to notify teams when service-level or infrastructure thresholds are breached. It supports dashboards and visualizations that can be shared across teams for operational reviews and troubleshooting. These capabilities help consolidate monitoring and alerting into a single operational workflow for DevOps and SRE teams.
Pricing and data volume sensitivity
Costs can become difficult to predict when telemetry volumes increase, especially for high-cardinality metrics, high log ingestion, or broad tracing. Organizations often need governance controls (sampling, retention, and filtering) to manage spend. This can add operational overhead compared with narrower-scope monitoring tools.
Setup complexity in large environments
Achieving consistent instrumentation across many services, languages, and Kubernetes clusters can require significant planning and ongoing maintenance. Teams may need to standardize tagging, service naming, and OpenTelemetry pipelines to keep data usable at scale. Without this discipline, dashboards and alerts can become noisy or fragmented.
Learning curve for query and tuning
Effective use often depends on learning the platform’s query language and data model to build reliable dashboards and investigations. Alert tuning and signal-to-noise optimization can take time, particularly in dynamic containerized environments. Some teams may require enablement and internal best practices before they see consistent operational value.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 (perpetual free tier) | 100 GB data ingest/month included; 1 free Full Platform user; unlimited Basic users; access to 50+ platform capabilities (APM, infra, DEM, logs, AIOps, etc.); default data retention >= 8 days; no credit card required. |
| Standard | Data: $0.40/GB (original) beyond free 100 GB; Data Plus: $0.60/GB beyond free 100 GB. Users: Core $49/user/month; Full Platform $10 for the first user, $99/additional user (max 5). | For small teams; limited to 5 Full Platform users; ticketed support; 2 business-day support SLA; SAML SSO. Add-ons: Extended data retention, EU data center (+$0.05/GB for EU storage), extra synthetic checks, Advanced Compute. |
| Pro | Data: $0.40/GB (original) beyond free 100 GB; Data Plus: $0.60/GB beyond free 100 GB. Users: Core $49/user/month; Full Platform $349/user (annual commitment) or $418.80/user (monthly pay-as-you-go). | For larger teams; unlimited Full Platform users; 2-hour critical initial support SLA; Data Plus eligibility; optional full-consumption (no user licenses) for eligible customers. Contact sales for Advanced Compute tiers. |
| Enterprise | Custom pricing (contact sales) | Everything in Pro plus: FedRAMP Moderate and HIPAA eligibility with Data Plus, 1-hour critical support SLA, priority ticket routing, and optional full-consumption pricing; enterprise-grade contracts and support. |
Notes: Data pricing and user pricing are usage-based; Advanced Compute and some compute capacity tiers are sold separately or via contact with sales. Synthetic check overage pricing: $0.005 per non-ping check (see docs).
Seller details
New Relic, Inc.
San Francisco, CA, USA
2008
Public
https://newrelic.com/
https://x.com/newrelic
https://www.linkedin.com/company/new-relic-inc/
