New Relic Intelligent Observability
Observability solution suites software
Monitoring software
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- Ease of use
- Ease of management
- Quality of support
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What is New Relic Intelligent Observability
New Relic Intelligent Observability is a cloud-based observability platform that collects and analyzes telemetry (metrics, logs, traces, events, and user experience data) to monitor applications and infrastructure. It is used by SRE, DevOps, and engineering teams for APM, distributed tracing, log analysis, alerting, and incident investigation across cloud-native and traditional environments. The platform centers on a unified data model and query language (NRQL) with dashboards, alert policies, and service-level monitoring. It also includes AI-assisted features for correlation and issue triage, with integrations for common cloud and developer tooling.
Broad telemetry in one platform
The product supports application performance monitoring, infrastructure monitoring, log management, distributed tracing, and browser/mobile monitoring within a single platform. This reduces the need to stitch together separate tools for core observability workflows. It also provides consistent alerting and dashboarding across data types. For teams standardizing on one vendor, this can simplify operations and access control.
Strong querying and dashboards
NRQL provides a flexible way to query and correlate telemetry across services, hosts, and user experience signals. Teams can build custom dashboards and ad hoc investigations without relying solely on predefined views. This is useful for exploratory troubleshooting and for creating service- or business-aligned KPIs. The approach compares favorably to tools that are more rigidly tied to predefined data schemas or views.
Large integration ecosystem
New Relic offers many agents and integrations for common languages, frameworks, cloud services, and Kubernetes. This helps teams instrument heterogeneous environments and onboard new services faster. The platform also supports APIs for ingesting custom events and metrics. These capabilities are important in environments where telemetry sources change frequently.
Cost can be hard to predict
Usage-based pricing tied to telemetry ingest and retention can make spend difficult to forecast as environments scale. High-cardinality data, verbose logging, or broad tracing can increase consumption quickly. Organizations often need governance (sampling, filtering, retention policies) to control costs. This is a common challenge among full-suite observability platforms.
Setup and tuning effort
While basic instrumentation can be straightforward, achieving high-quality signals often requires tuning agents, sampling, and alert thresholds. Complex microservice environments may require deliberate service mapping and consistent tagging to get reliable correlations. Teams may also need to standardize naming conventions to keep dashboards and queries maintainable. Without this, data can become noisy and harder to operationalize.
Learning curve for NRQL model
NRQL and the platform’s data model require user training for effective querying and troubleshooting. Teams accustomed to other query languages or different log/trace paradigms may need time to adapt. Some advanced workflows depend on understanding how data is normalized and attributed across entities. This can slow adoption for organizations without dedicated observability expertise.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Free | $0 | Perpetual free tier with 100 GB data ingest/month included; unlimited basic users; one free full platform user; access to 50+ platform capabilities (APM, infra, logs, DEM, synthetics, AIOps); default data retention (at least 8 days); 500 synthetic checks. |
| Standard | Usage-based: Full platform users — $10 for first user, $99/additional user (maximum of 5); Core users — $49/user; Data ingest — $0.40/GB beyond free 100 GB (or $0.60/GB with Data Plus). | For small teams; limited to 5 full platform users; ticketed support; 2-business-day support response SLA; SAML SSO; pay-as-you-go available; optional Advanced Compute (additional charges). |
| Pro | Usage-based: Full platform users — $349/user (annual commitment) or $418.80/user (monthly pay-as-you-go); Core users — $49/user; Data ingest — $0.40/GB beyond free 100 GB (or $0.60/GB with Data Plus). | For teams with more than five engineers; unlimited full platform users; 2-hour critical initial support response SLA; Data Plus eligibility; optional full-consumption pricing (no user licenses). |
| Enterprise | Contact Sales | At-scale organizations; everything in Pro plus FedRAMP Moderate & HIPAA eligibility with Data Plus, priority ticket routing, 1-hour critical SLA, and optional full-consumption pricing. Contact Sales for custom pricing for users, compute, and data. |
Seller details
New Relic, Inc.
San Francisco, CA, USA
2008
Public
https://newrelic.com/
https://x.com/newrelic
https://www.linkedin.com/company/new-relic-inc/
