FireHydrant
Incident management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$9,600 per year
Free Trial
Free version unavailable
Small
Medium
Large
- Information technology and software
- Media and communications
- Retail and wholesale
What is FireHydrant
FireHydrant is an incident management platform used to coordinate, document, and review production incidents for engineering and SRE teams. It supports incident declaration, role assignment, communications, runbooks, and post-incident reviews in a single workflow. The product focuses on operational rigor through structured incident timelines, action items, and analytics for reliability programs. It is typically used by organizations running always-on services that need consistent incident processes across teams.
End-to-end incident workflow
FireHydrant supports the full incident lifecycle, from declaring an incident and assigning roles to capturing a timeline and running a post-incident review. This reduces reliance on ad hoc documents and chat threads for critical steps. The structured workflow helps standardize how different teams respond to outages and degradations.
Strong post-incident review support
The platform emphasizes post-incident activities such as follow-up tasks, ownership, and tracking remediation work. It captures incident context (timeline, decisions, communications) to make reviews more repeatable. This is useful for teams that need consistent learning and accountability after incidents.
Integrates with ops toolchains
FireHydrant is designed to connect with common alerting, monitoring, and collaboration tools used by engineering organizations. Integrations help automate incident creation from alerts and keep stakeholders updated through existing channels. This can reduce manual coordination compared with general-purpose ticketing tools.
Narrower than ITSM suites
FireHydrant focuses on incident response and reliability workflows rather than full IT service management. Organizations looking for broad service desk capabilities (request fulfillment, asset management, extensive ITIL modules) may need additional systems. This can increase tool sprawl for teams that want a single platform for all IT operations.
Engineering-first orientation
The product is primarily designed for SRE and software engineering incident response. Non-technical business teams may find the concepts and workflows less aligned with their processes than traditional service desk tools. Adoption may require internal enablement and process definition to fit cross-functional stakeholders.
Integration and process setup effort
To get consistent value, teams typically need to configure roles, severity definitions, runbooks, and integrations with monitoring and chat systems. Organizations with immature incident processes may face upfront work to standardize practices. Ongoing maintenance is often required as tooling and team structures change.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Trial Account | Free for 14 days | Up to 10 responders; 2 runbooks; Slack & Teams chatbot; 1 public status page; 3 integrations. (14-day free trial of Pro; no credit card required as stated on pricing FAQ.) |
| Platform Pro | $9,600 per year | For growing teams. Up to 20 responders; 5 runbooks; Slack & Teams chatbot; 1 retrospective template; Unlimited public status pages; Service catalog; 10 custom fields; 5 integrations. Includes Signals basics: on-call scheduling, unlimited escalation policies, notifications (SMS, voice, push, Slack, Teams, email), unlimited webhooks and alert rules, and up to 50 (SMS/Phone) alerts included per month — scales from there. SSO and standard support included. |
| Enterprise | Custom pricing (contact sales) | Enterprise-grade features and support. Everything in Pro plus viewer licenses, unlimited runbooks, private incidents, FireHydrant AI (summaries, transcripts, triage, retros, follow-ups), unlimited retrospective templates, private status pages, incident analytics, unlimited custom fields and integrations, Slack Enterprise Grid, data exports, audit logs, SCIM, multiple organizations, SLAs, premium customer support, dedicated CSM/solutions engineer. Signals: alert grouping, volume discounting, live call routing. |
Signals (Alerting & On-Call) — usage-based details (official site)
Pricing model: Pay-as-you-go (Signals is priced by the number of alerts you send). Free tier/trial: Pro trial includes Signals functionality (14-day free trial). Pro plan includes up to 50 (SMS/Phone) alerts included per month and scales from there. Example costs: Not published on the official site (per-alert or per-alert-bundle prices not listed). Discount options: Enterprise mentions volume discounting and migration offers (e.g., 50% savings when switching from PagerDuty, via sales).
Notes: All information sourced from FireHydrant's official website pricing and product pages (pricing page, Signals page, FAQs). Where the vendor does not publish granular per-alert pricing, that detail is left unspecified.
Seller details
FireHydrant, Inc.
New York, NY, USA
2018
Private
https://firehydrant.com
https://x.com/firehydrantio
https://www.linkedin.com/company/firehydrant/
