AlertOps
Incident management software
IT alerting software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$8 per user per month
Free TrialFree version
Small
Medium
Large
- Information technology and software
- Media and communications
- Retail and wholesale
What is AlertOps
AlertOps is an incident management and IT alerting platform used to route, escalate, and coordinate response to operational events. It is typically used by IT operations, SRE, and NOC teams to manage on-call notifications and incident workflows across multiple monitoring and ticketing tools. The product focuses on event ingestion, noise reduction, policy-based routing, and multi-channel notifications, with runbook-style workflows and reporting for response performance.
Flexible alert routing policies
AlertOps provides policy-based routing and escalation to direct alerts to the right teams and individuals based on schedules, severity, and service context. This supports common on-call patterns such as rotations, multi-level escalations, and fallback contacts. It helps standardize response handling across different monitoring sources without requiring each source to implement its own routing logic.
Broad integration approach
The platform is designed to ingest events from monitoring, observability, and ITSM systems and then trigger notifications and workflows. This makes it suitable for environments that use multiple tools and need a central place to normalize and act on alerts. Integrations reduce manual triage by connecting alerts to downstream incident and ticket processes.
Multi-channel notification delivery
AlertOps supports sending notifications through multiple channels (for example, phone/SMS/email and collaboration tools) to reach responders quickly. Multi-channel delivery helps teams meet response expectations when one channel is unavailable or ignored. This is particularly useful for 24x7 operations where reliable escalation is required.
Interface and setup complexity
Configuring routing rules, schedules, and integrations can require careful design and ongoing administration. Teams without established incident processes may need time to define policies and ownership before the tool delivers consistent results. This can lengthen initial rollout compared with simpler alerting-only setups.
Incident collaboration varies by stack
End-to-end incident collaboration often depends on how well AlertOps is connected to chat, ticketing, and documentation systems already in use. If integrations are limited or inconsistently implemented, responders may still switch between tools to coordinate and document work. This can reduce the value of having a central incident layer.
Reporting depth may be limited
Operational reporting is typically strongest around alert volumes, acknowledgements, and response times, but deeper analytics may require exporting data to BI tools. Organizations that need advanced service health analytics or complex KPI modeling may find native reporting insufficient. This can add effort for teams with mature SRE/ITSM measurement programs.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Starter Pack | $0 / month (max 5 users) | On-call scheduling, unlimited API calls, enriched alerts, online help. Free tier intended for small/test use. |
| Standard | $8 per user/month (billed annually) — $10 per user/month (monthly) | Alerting and on‑call scheduling for small teams (site notes "up to 10 users"); unlimited e-mail & push notifications; integrations and basic escalation/scheduling features. |
| Premium | $18 per user/month (billed annually) — $22 per user/month (monthly) | Advanced incident response automation, increased escalation/scheduling features, workflows and higher limits. |
| Enterprise | $28 per user/month (billed annually) — $34 per user/month (monthly) | Enterprise-grade incident management, customizable data retention and support; talk to sales for custom terms. |
Additional official pricing notes (from vendor site):
- Service Status Notifications add-on: $200/month (flat fee).
- Live Call Routing / phone numbers: 1 US/Canada number included; additional US/Canada numbers $10/month each.
- Call minutes: 100 minutes free per account for US/Canada; $0.10/min thereafter. International minutes charged at $0.35/min.
- Some plans include account- or per-user allowances for SMS/voice notifications; vendor page lists varying allowances by plan.
- Pricing page shows both Monthly and Yearly rates (Yearly = lower per-user rates listed above).
Seller details
AlertOps, Inc.
Unsure
Private
https://alertops.com/
https://x.com/alertops
https://www.linkedin.com/company/alertops/
