Giva
Help desk software
Incident management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$345 per month
Free Trial
Free version unavailable
Small
Medium
Large
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What is Giva
Giva is a cloud-based IT service management and customer service help desk platform used to track and resolve incidents, service requests, problems, and changes. It targets IT support teams and internal service desks that need ticketing workflows, a self-service portal/knowledge base, and reporting for service performance. The product is delivered as SaaS and is positioned for organizations that want a relatively straightforward ITIL-aligned service desk without deploying on-premises infrastructure.
ITIL-aligned service desk modules
Giva supports common ITSM processes such as incident, problem, change, and service request management in a single system. This helps teams standardize intake, categorization, assignment, and resolution workflows. For organizations that need ITIL-style structure, the built-in modules reduce the need to assemble separate tools.
Self-service and knowledge support
The platform includes self-service capabilities such as a portal and knowledge base to deflect repetitive tickets. This supports internal IT and shared services teams that want to route common requests through standardized forms and articles. It can improve consistency of responses by centralizing known fixes and procedures.
SaaS deployment and administration
As a cloud service, Giva avoids local server installation and typical on-prem maintenance tasks. This can simplify rollout for smaller IT teams that do not want to manage infrastructure for the service desk. Central administration and configuration support ongoing process changes without redeployments.
Limited ecosystem and integrations
Compared with broadly adopted service management suites, Giva typically offers a smaller third-party integration marketplace. Organizations that rely on extensive integrations (e.g., DevOps tooling, endpoint management, identity, or CRM/PSA systems) may need custom work or middleware. This can increase implementation effort for complex environments.
Less suited for enterprise scale
Large enterprises often require advanced capabilities such as complex automation, extensive configuration management, and deep analytics across multiple business units. Giva is generally positioned more toward straightforward service desk use cases. Organizations with highly specialized workflows may find constraints in configurability and breadth.
UI and reporting depth varies
Teams that expect highly customizable dashboards and modern, highly interactive agent experiences may find the interface and reporting less flexible than some newer platforms. Advanced reporting often depends on how well data fields and categories are designed during setup. This can require additional administrative discipline to maintain consistent metrics over time.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Professional | $69 per agent/month (USD, billed annually) | Up to 10 agents; Up to 1,500 end users/customers; 3 service desks; 3 email inboxes for converting emails into service requests; Minimum of 5 licenses required; "Try for Free" available. |
| Enterprise | $89 per agent/month (USD, billed annually) | No maximum number of agents; Unlimited end users/customers; Unlimited service desks; Unlimited email inboxes; Concurrent & Floating License Tokens available; "Try for Free" available. |
All plans: Unlimited storage, unlimited usage of AI Copilot, unlimited routine technical support, unlimited set-up assistance with product experts.
Seller details
Giva, Inc.
Sunnyvale, CA, USA (reported)
Private
https://www.givainc.com/
https://www.linkedin.com/company/giva-inc-/
