GLPI
IT asset management software
Service desk software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
Take the quiz to check if GLPI and its alternatives fit your requirements.
€19 per month per IT agent
Free TrialFree version
Small
Medium
Large
- Public sector and nonprofit organizations
- Education and training
- Construction
What is GLPI
GLPI is an open-source IT service management (ITSM) and IT asset management (ITAM) platform used to track assets, manage service requests, and maintain a configuration database. It is commonly deployed by internal IT teams and managed service providers that want a self-hosted service desk with inventory and lifecycle tracking. The product combines ticketing, knowledge base, and asset/contract management, with optional plugins and integrations to extend discovery and workflows. GLPI is typically implemented on-premises or in private cloud environments where organizations want control over data and customization.
Integrated ITSM and ITAM
GLPI provides ticketing, request fulfillment, problem tracking, and a knowledge base alongside asset, contract, and supplier records in one system. This reduces the need to maintain separate tools for service desk and asset tracking. It also supports linking tickets to assets and users, which helps with troubleshooting and lifecycle visibility.
Self-hosted and customizable
GLPI supports on-premises deployment, which can fit organizations with strict data residency or security requirements. The open-source model and plugin ecosystem allow teams to tailor forms, fields, workflows, and integrations. This flexibility can be useful when processes do not match the defaults of more standardized SaaS tools.
Strong inventory and CMDB features
GLPI includes structured asset types and relationships that can function as a CMDB for many mid-market environments. It supports tracking hardware, software, licenses, and associated financial/contract details. When paired with discovery/inventory tooling (often via plugins or companion components), it can maintain a more complete view of the environment than basic asset registers.
Implementation and admin overhead
Compared with more turnkey SaaS service desks, GLPI typically requires more setup, hosting, and ongoing administration. Upgrades, backups, and performance tuning are the customer’s responsibility in self-hosted deployments. Organizations without Linux/PHP/MySQL administration skills may need external support.
User experience varies by configuration
The end-user portal and agent workflows depend heavily on configuration choices and installed plugins. Some organizations find that achieving a polished, consistent experience requires additional customization and testing. This can increase time-to-value versus products that provide more opinionated, out-of-the-box workflows.
Advanced capabilities may require add-ons
Capabilities such as automated discovery, deeper reporting, and specialized integrations often rely on plugins or companion products rather than the core installation alone. Plugin quality and maintenance can vary by publisher and version compatibility. This can introduce dependency risk and additional effort during upgrades.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Public Cloud (GLPI Network Public) | €19 per month per IT agent (excl. VAT) | From 1 agent billed; unlimited IT assets & end users; L.3 support; 5 GB disk; shared system resources; daily full DB backup; incremental backups hourly; automatic updates; 45-day free trial available. |
| Private Cloud (GLPI Network Private) | €21 per month per IT agent (excl. VAT) | From 25 agents billed; unlimited IT assets & end users; L.3 support; 50 GB disk; dedicated system resources; hourly DB backups; 1-minute automatic action frequency. |
| On‑premises — Basic (GLPI Network Basic) | €100 per month (excl. VAT) — 12‑month commitment | Up to 10 IT agents; up to 500 IT assets; unlimited end users; L.3 support; includes GLPI Network plugins and selected community/standard/advanced plugins; updates/backups/maintenance. |
| On‑premises — Standard (GLPI Network Standard) | €300 per month (excl. VAT) — 12‑month commitment | Up to 50 IT agents; up to 5000 IT assets; unlimited end users; L.3 support; includes GLPI Network plugins and selected plugins; updates/backups/maintenance. |
| On‑premises — Advanced (GLPI Network Advanced) | €1000 per month (excl. VAT) — 12‑month commitment | More than 50 IT agents; more than 5001 IT assets; unlimited end users; L.3 support; includes GLPI Network plugins and selected plugins; updates/backups/maintenance. |
| Optional add-on (Cloud storage increase) | 50 GB — €49 per month | Increase public-cloud instance storage by 50 GB (public-cloud upgrade option). |
Seller details
GLPI Project (open-source); commercial services commonly provided by Teclib’
Open Source
https://glpi-project.org/
https://x.com/GLPI_Project
https://www.linkedin.com/company/glpi-project/
