eFax Online Fax Service
Online fax software
HIPAA compliant messaging software
Health care software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$15.83 per month
Free Trial
Free version unavailable
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Large
- Real estate and property management
- Arts, entertainment, and recreation
- Education and training
What is eFax Online Fax Service
eFax Online Fax Service is a cloud-based faxing product that lets users send and receive faxes via email, web portal, and mobile apps instead of a physical fax machine. It is used by individuals and businesses that need to exchange documents with fax-dependent counterparties, including regulated workflows where fax remains common. The service typically provides local and toll-free fax numbers, inbound fax-to-email delivery, outbound email-to-fax, and basic fax management features such as archiving and forwarding.
Multiple send/receive channels
Users can send and receive faxes through email, a web interface, and mobile applications, which supports different working styles and remote teams. This reduces dependence on dedicated hardware and phone lines. It also fits common “fax-to-email” and “email-to-fax” workflows used in many organizations.
Provisioning of fax numbers
The service provides fax numbers (often including local and toll-free options) to support inbound faxing without on-premises telephony setup. This is useful for organizations that need to maintain a published fax number for customers, partners, or payers. Number provisioning and management are typically handled within the account rather than through a telecom project.
Document handling and retention
eFax supports receiving faxes as digital files and managing them through an online account, which can simplify storage compared with paper-based faxing. Common capabilities include forwarding, archiving, and access controls at the account level. These features help teams centralize fax traffic for operational follow-up and audits.
Not a full healthcare platform
Although it can be used in healthcare workflows, it is not an electronic health record (EHR) or clinical communication platform. Organizations still need separate systems for patient charting, scheduling, and clinical documentation. Integration into clinical workflows may require additional tools or manual steps.
HIPAA use depends on setup
HIPAA-aligned use typically depends on the specific plan terms, administrative controls, and whether a Business Associate Agreement (BAA) is available and executed. Organizations must validate encryption, access controls, retention, and audit requirements against their compliance program. This due diligence is necessary before using the service for protected health information.
Limited deep integrations
Compared with enterprise fax servers and API-first messaging platforms, integration options may be more limited or require higher-tier offerings. Some organizations may need APIs, directory/SSO, advanced routing, or automated document workflows that go beyond basic email-to-fax. This can lead to manual handling or additional middleware for higher-volume operations.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| eFax Plus | $18.99 per month (monthly) / $15.83 per month (billed annually) | Send & receive up to 170 pages/month; Free local fax number. |
| eFax Pro | $24.99 per month (monthly) / $20.83 per month (billed annually) | Send & receive up to 275 pages/month; Free local or toll-free number; Share with up to 5 team members. |
| eFax Protect (HIPAA) | Example tiers shown on official site (monthly): 500 pages – $49.99/mo (site also advertises a promotional first month at $15); 1,000 – $99.99/mo; 2,000 – $149.99/mo; 3,000 – $199.99/mo; 4,000 – $249.99/mo; 5,000 – $299.99/mo; 6,000 – $349.99/mo; 7,000 – $399.99/mo; 8,000 – $449.99/mo; 9,000 – $499.99/mo. Annual billed equivalents are displayed (e.g., 500 pages $41.66/mo billed annually). | HIPAA-compliant (BAA provided); Free local or toll-free number; Share with up to 5 team members; Designed for regulated industries; "Start Your Free Trial" button appears on the HIPAA landing page. |
| eFax Corporate | Contact for quote / custom pricing | Scalable page volume; HITRUST certified; Fax API for integration; Admin management portal; request a quote or call sales. |
Seller details
Consensus Cloud Solutions, Inc. (eFax)
Los Angeles, CA, USA
2021
Public
https://www.efax.com/
https://x.com/efax
https://www.linkedin.com/company/consensus-cloud-solutions/
