Zigpoll
Survey software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$12 per month
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What is Zigpoll
Zigpoll is a survey and feedback collection tool focused on capturing customer insights through on-site, in-app, and email-based surveys. It is commonly used by e-commerce and direct-to-consumer teams to measure post-purchase satisfaction, collect product feedback, and run audience research. The product emphasizes quick deployment of micro-surveys and integrations with commerce and marketing tooling to route responses into downstream workflows.
E-commerce oriented survey workflows
Zigpoll is designed around common commerce use cases such as post-purchase surveys, NPS/CSAT collection, and product feedback. It supports embedding surveys in customer touchpoints that matter for online retail (e.g., storefront and email). This focus can reduce setup time compared with broader research platforms that prioritize complex study design over operational feedback loops.
Multiple collection channels
The product supports deploying surveys across different channels, which helps teams compare responses by touchpoint and timing. This is useful for capturing feedback at key moments like checkout, order confirmation, and after delivery. Multi-channel collection can also improve response rates versus relying on a single survey link.
Integrations for downstream action
Zigpoll integrates with common commerce and marketing systems so teams can pass survey data into analytics, CRM, and messaging workflows. This enables segmentation and follow-up actions based on responses (for example, routing detractors to support). For operational teams, this can make survey data more actionable than tools that primarily export results for offline analysis.
Less suited for complex research
Zigpoll’s strengths are operational feedback and lightweight research rather than advanced market research programs. Teams needing sophisticated sampling, panel management, conjoint/MaxDiff, or complex experimental designs may find gaps. For those use cases, dedicated research suites typically provide deeper methodology and governance features.
Reporting depth may vary
Survey tools optimized for fast deployment often provide simpler dashboards than enterprise research platforms. Organizations that require extensive statistical analysis, custom reporting pipelines, or highly tailored executive reporting may need additional BI tooling. The level of built-in analytics may not meet all enterprise insight requirements.
Best fit for commerce stacks
The product’s value is highest when used alongside common e-commerce platforms and related marketing tools. Companies outside retail/e-commerce (e.g., internal HR surveys, academic research, or large-scale public polling) may find the templates and integrations less aligned. In those environments, more general-purpose survey platforms can be easier to standardize on.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Lite | Free (100 responses/mo) | 100 responses/month; 5 AI chat insights/month (docs); unlimited surveys; basic features. |
| Standard | $25 per month (or $12.50 per user/month when billed annually) | 500 responses/month; send 2,500 emails/month; installation & copywriting support; 20 AI chat insights/month; automatic AI insights; unlimited surveys. |
| Advanced | $98 per month (or $49 per month when billed annually) | 2,000 responses/month; send 10,000 emails/month; priority support; 50 AI chat insights/month; copywriting & installation support. |
| Ultimate | $198 per month (or $99 per month when billed annually) | Unlimited responses; send 10,000 emails/month; priority support; 100 AI chat insights/month; custom domain; copywriting & installation support. |
| Enterprise | $400 per month (or $200 per month when billed annually) | Unlimited responses; send 10,000 emails/month; up to 50 team members; priority support; 200 AI chat insights/month; contact sales for custom options. |
| Custom | Price Varies | White-label / custom plans — contact sales. |
Notes: Pricing details are taken from Zigpoll's official docs/subscription plans page (which lists the monthly and annual-billed prices). The vendor's main marketing site also shows plan-level pricing (pricing tile values differ in places — see summary below).
