Zigpoll
Conversational AI survey platforms
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$12.50 per month
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What is Zigpoll
Zigpoll is a customer feedback and survey platform that helps teams collect and analyze responses through on-site, in-app, email, and other digital survey touchpoints. It is used by e-commerce and digital product teams to measure satisfaction, diagnose drop-off, and gather product or purchase feedback. The product emphasizes lightweight deployment (including website intercepts and post-purchase flows) and integrations to route survey data into analytics and marketing tools.
Multiple survey delivery channels
Zigpoll supports common feedback collection points such as website pop-ups/intercepts, email surveys, and post-purchase flows. This helps teams capture feedback close to key moments in the customer journey (e.g., checkout completion or abandonment). Compared with research-only tools, it is oriented toward always-on operational feedback rather than one-off studies.
E-commerce oriented workflows
The product is commonly positioned for online retail use cases like post-purchase surveys, NPS/CSAT collection, and attribution-style questions (e.g., “How did you hear about us?”). These workflows align with typical e-commerce team needs for rapid insight and segmentation. It can reduce the need to assemble separate tooling for basic customer feedback loops.
Integrations for downstream action
Zigpoll provides integrations intended to send survey responses to other systems used for analytics, marketing automation, and customer engagement. This supports operational use cases such as triggering follow-ups, enriching customer profiles, or monitoring trends in BI. In practice, this can make survey data more usable than tools that keep results primarily inside a research repository.
Limited depth for UX research
Zigpoll focuses on surveys and feedback capture rather than moderated research, prototype testing, or complex study management. Teams running structured product discovery programs may still need separate tools for recruiting, session management, and qualitative analysis. This can create a split workflow between continuous feedback and deeper research.
AI capabilities vary by plan
Conversational or AI-assisted survey features (where available) may depend on specific tiers and configuration. Organizations expecting advanced conversational interviewing, voice synthesis, or highly adaptive dialogue may find the experience closer to guided surveys than full conversational agents. Buyers typically need to validate the exact AI features supported for their use case.
Best fit for digital touchpoints
The platform is primarily designed for web/app and email-driven feedback collection. For teams needing robust offline, call-center, or complex panel-based sampling, the product may require additional tooling or process workarounds. This can limit suitability for research programs that depend on controlled sampling and fieldwork operations.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Lite | Free — 100 responses/month | Unlimited surveys, 100 emails/month, basic integrations, 5 AI chat insights/month (Free forever). |
| Standard | $25 per month (or $12.50 per month when billed annually) | 500 responses/month, 2,500 emails/month, installation & copywriting support, 20 AI chat insights/month. |
| Advanced | $98 per month (or $49 per month when billed annually) | 2,000 responses/month, 10,000 emails/month, priority support, copywriting support, 50 AI chat insights/month. |
| Ultimate | $198 per month (or $99 per month when billed annually) | Unlimited responses, 10,000 emails/month, installation & copywriting support, priority support, 100 AI chat insights/month, custom domain. |
| Enterprise | $400 per month (or $200 per month when billed annually) | Unlimited responses, 10,000 emails/month, up to 50 team members, installation & copywriting support, priority support, 200 AI chat insights/month. |
| Custom | Price varies | White-label and custom configurations — contact sales. |
