LexisNexis Voice Biometrics
Biometric authentication software
Identity management software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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- Media and communications
- Banking and insurance
- Public sector and nonprofit organizations
What is LexisNexis Voice Biometrics
LexisNexis Voice Biometrics is a voice-based biometric authentication capability used to verify a person during phone or voice-channel interactions. It is typically used by contact centers and fraud/identity teams to authenticate callers and help reduce account takeover and social-engineering risk. The product uses voiceprint matching and can be deployed as part of broader identity and fraud workflows within the LexisNexis Risk Solutions portfolio. It is designed for scenarios where voice is a primary interaction channel and where step-up authentication is needed without relying only on knowledge-based questions.
Strong fit for call centers
The product is purpose-built for telephone and voice-channel authentication, aligning with contact-center operational needs. It supports use cases such as caller verification, step-up authentication, and reducing reliance on knowledge-based authentication. This focus can simplify integration into IVR and agent-assisted flows compared with identity tools centered on document capture or mobile SDK signals.
Portfolio integration for risk workflows
It sits within the LexisNexis Risk Solutions ecosystem, which many enterprises use for identity and fraud decisioning. This can enable combining voice biometrics with other risk signals and case management processes under a single vendor relationship. For organizations already using LexisNexis risk products, procurement and integration can be more straightforward than adopting a standalone biometric point solution.
Passive and active verification options
Voice biometrics programs commonly support both passive verification (during natural speech) and active verification (prompted phrases), and LexisNexis positions the capability for these operational patterns. This flexibility helps teams choose lower-friction authentication for routine calls while retaining stronger step-up methods for higher-risk interactions. It also supports different regulatory and consent approaches depending on jurisdiction and channel design.
Channel-specific coverage limitations
Voice biometrics primarily addresses phone and voice interactions and does not replace broader identity verification methods for digital onboarding. Organizations with heavy web/mobile self-service may still need additional authentication factors and identity proofing tools. Compared with platforms that emphasize document verification and device intelligence, voice biometrics alone provides narrower channel coverage.
Enrollment and consent complexity
Voiceprint-based systems typically require enrollment, consent handling, and clear customer communications, which can add operational overhead. Contact centers may need processes for exceptions (e.g., poor audio quality, medical conditions affecting voice, or customers unwilling to enroll). These factors can reduce adoption rates or require fallback authentication methods.
Performance depends on audio conditions
Accuracy and user experience can be affected by background noise, call compression, microphone quality, and language/accent variability. Fraudsters may also attempt replay or synthetic-voice attacks, which can require additional liveness/anti-spoofing controls and monitoring. As a result, many deployments treat voice biometrics as one signal within a layered authentication strategy rather than a single control.
Seller details
LexisNexis Risk Solutions
Alpharetta, Georgia, USA
1997
Subsidiary
https://risk.lexisnexis.com/
https://x.com/LexisNexisRisk
https://www.linkedin.com/company/lexisnexis-risk-solutions/
