C.L.U.E. Auto
Insurance claims management software
Insurance software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is C.L.U.E. Auto
C.L.U.E. Auto is a consumer-facing insurance claims history report focused on automobile insurance. It compiles reported auto claims and related loss information that insurers and consumers use for underwriting, pricing, and dispute resolution. The product is typically accessed by individuals requesting their own report and by insurance organizations as part of risk evaluation workflows. It functions as a data/reporting service rather than a full claims administration platform.
Standardized auto loss history report
Provides a consistent format for summarizing auto-related loss and claims history tied to an individual. This supports underwriting and policy quoting workflows where prior loss history is a key input. It also helps consumers review what is recorded about them and identify potential inaccuracies. Compared with full claims systems, it focuses narrowly on loss-history reporting rather than end-to-end claim handling.
Consumer access for dispute review
Enables individuals to obtain their own auto claims history report, which supports transparency and error correction. This is useful when a consumer believes a claim is misattributed or contains incorrect details. The consumer-access model complements insurer use by providing a direct mechanism to validate data. It can reduce back-and-forth by giving a single reference document for review.
Fits underwriting data workflows
Integrates conceptually into insurer workflows as an external data source used during quoting, renewal, and risk assessment. It is typically used as an input to decisioning rather than as a system of record for claims. This makes it straightforward to position alongside policy/claims platforms without replacing them. The narrow scope can simplify governance compared with broader operational systems.
Not a claims administration system
Does not provide end-to-end claims intake, adjudication, payments, reserves, or adjuster workflow management. Organizations still need a separate claims management platform for operational claim handling. As a result, it cannot replace core claims software used by carriers or TPAs. Its value is primarily informational rather than transactional.
Scope limited to auto CLUE report
Focuses on auto-related loss history reporting and does not cover the broader functionality found in insurance suites (policy, billing, claims) or specialized claims platforms. It is not designed for configurable claim workflows, complex coverage rules, or multi-line claim operations. Companies with broader lines of business typically require additional products and data sources. This limits its role to a specific step in underwriting and customer service processes.
Data completeness depends on reporting
The usefulness of the report depends on the underlying claims data that is reported and matched to the consumer. If a claim is missing, delayed, or misattributed, the report may not reflect the intended history until corrected. Resolution may require dispute processes and supporting documentation outside the product itself. This can introduce operational overhead for both consumers and insurers when discrepancies arise.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Enterprise / Custom | Contact sales — no public pricing listed | C.L.U.E. Auto is an enterprise claims-history product (7 years of auto claims data, linking tech, Damage 360 option). Official product page and sales brochure require contacting LexisNexis Risk Solutions for pricing and more information. |
Seller details
LexisNexis Risk Solutions
Alpharetta, Georgia, USA
1997
Subsidiary
https://risk.lexisnexis.com/
https://x.com/LexisNexisRisk
https://www.linkedin.com/company/lexisnexis-risk-solutions/
