UrbanSitter
Child care software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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What is UrbanSitter
UrbanSitter is an online platform and mobile app for finding, booking, and paying for babysitters and nannies. It is primarily used by families seeking on-demand or recurring in-home child care, and by caregivers looking for jobs. The product emphasizes marketplace-style discovery (profiles, availability, reviews, and referrals) rather than center-based operations such as classroom management or billing for child care programs.
Marketplace-based caregiver discovery
UrbanSitter focuses on helping families identify and book individual caregivers using profiles, reviews, and network-based referrals. This supports use cases like last-minute babysitting, backup care, and part-time nannying. Compared with software built for child care centers, it is oriented to matching and booking rather than managing classrooms or enrollments.
Booking and payment workflow
The platform supports requesting care, scheduling, and paying caregivers through the app. This can reduce manual coordination via text messages and cash payments. For families, it centralizes caregiver history and transactions in one place.
Two-sided network of caregivers
UrbanSitter operates a two-sided marketplace, which can increase the pool of available caregivers in supported geographies. Caregivers can manage profiles and respond to job requests, while families can compare options. This structure is distinct from tools designed for a single organization’s staff and enrolled families.
Not center operations software
UrbanSitter is not designed to run a child care center’s daily operations (e.g., classroom rosters, attendance tracking for groups, staff-to-child ratio reporting, or parent communication for a program). Organizations looking for end-to-end program administration typically need additional systems. As a result, it fits family-to-caregiver matching better than facility management.
Coverage varies by location
As a marketplace, caregiver availability and responsiveness can vary significantly by city and neighborhood. Families in less-served areas may see fewer qualified options or longer lead times. This can make outcomes less predictable than software used within a staffed child care program.
Limited program-level compliance tools
The product does not primarily target regulatory compliance workflows common in licensed child care programs (e.g., immunization record tracking, incident reporting templates, or state-specific reporting). Families may still need to verify caregiver qualifications independently. Businesses offering backup care benefits may require additional vetting and policy controls beyond the core app.
Plan & Pricing
| Plan | Price | Key features & notes |
|---|---|---|
| Families — Monthly membership | Not publicly disclosed on the website (pricing shown in-app/account settings) | Unlimited messaging, interviewing, and booking tools; auto-renews monthly; non-refundable per Membership Refund Policy. Source: UrbanSitter support (Membership Plan Options). |
| Families — Quarterly membership | Not publicly disclosed on the website (pricing shown in-app/account settings) | Same features as monthly but billed every 3 months; auto-renews; can change/cancel in Settings. Source: UrbanSitter support (Membership Plan Options). |
| Families — Annual membership | Not publicly disclosed on the website (pricing shown in-app/account settings) | Same features as above; often paired with background-check requirements for caregivers; auto-renews annually; non-refundable. Source: UrbanSitter support (Membership Plan Options, Annual membership and background check, Membership Refund Policy). |
| Caregivers — Annual membership (caregiver approval) | Not publicly disclosed on the website (pricing shown in-app/account settings) | Caregivers must purchase an annual membership to be approved/bookable; membership includes the required background check; renewal required annually to remain active. Source: UrbanSitter support (Annual membership and background check, Caregiver approval requirements). |
| Employer / Corporate benefits (Backup care / employee program) | Contact sales / custom pricing | UrbanSitter offers employer/benefit programs with "simple pricing for employee benefits packages" — details are provided via the employer/benefits pages and sales. Source: UrbanSitter (benefits.urbansitter.com). |
Seller details
UrbanSitter, Inc.
San Francisco, CA, USA
2011
Private
https://www.urbansitter.com/
https://x.com/urbansitter
https://www.linkedin.com/company/urbansitter/
