AmWell
Telemedicine software
Health care software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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Pay-as-you-go
Free Trial unavailableFree version unavailable
Small
Medium
Large
- Banking and insurance
- Healthcare and life sciences
- Energy and utilities
What is AmWell
AmWell is a telemedicine platform used by health systems, health plans, and employers to deliver virtual clinical care. It supports scheduled and on-demand video visits and can be deployed as a branded patient experience or as part of broader digital front door workflows. The product focuses on enterprise-grade virtual care operations, including provider workflows and integrations with existing clinical and administrative systems.
Enterprise virtual care platform
AmWell is designed for large healthcare organizations that need standardized virtual visit workflows across multiple service lines. It supports operational needs such as provider scheduling, visit routing, and multi-site deployment. This makes it a fit for organizations that require governance, reporting, and consistent patient experiences at scale.
Integration-oriented architecture
The platform is commonly positioned to integrate with existing healthcare IT environments rather than replace them. It supports integration patterns needed for enterprise deployments, such as connecting to EHRs and identity/access systems. This can reduce duplication of patient and provider data across systems when implemented with appropriate interfaces.
Multiple virtual care modalities
AmWell supports video-based telehealth and related virtual care workflows that can be configured for different clinical programs. Organizations can use it for urgent care-style visits, follow-ups, and specialty consults depending on configuration and staffing. This breadth can help consolidate virtual care delivery onto a single platform for several use cases.
Less suited for small practices
The product is primarily built for enterprise buyers, which can make it less practical for small or single-provider practices. Implementation, contracting, and ongoing administration may require more resources than lighter-weight practice tools. Smaller organizations may find the total cost and setup effort higher than they need for basic telehealth.
Implementation complexity and timelines
Enterprise telehealth deployments often involve integration work, security reviews, and workflow design across departments. As a result, time-to-value can depend heavily on the customer’s IT capacity and project governance. Organizations should plan for configuration, training, and change management rather than expecting a simple out-of-the-box rollout.
Not a full practice management suite
AmWell is primarily a virtual care platform rather than an end-to-end practice management system. Organizations that need comprehensive billing, claims, and full EHR functionality may still require additional systems. This can increase vendor coordination and integration requirements for end-to-end clinical and revenue-cycle workflows.
Plan & Pricing
Pricing model: Mixed — consumer pay-as-you-go; enterprise/custom; subscription for Private Practice.
Consumer / Direct-to-Consumer (patients.amwell.com) — Pay-as-you-go
- Nutrition counseling — $45 per visit. Key note: Amwell states "The most you pay is $45.".
- On-demand urgent/medical visits — Amwell states "medical visits cost $79 or less" (price varies by insurance and visit type).
- Therapy (psychotherapy) — $99 per 45-minute session (site states $99 before insurance for a 45-minute therapy session).
- Notes: Amwell shows transparent per-visit pricing on patient pages and indicates pricing varies by specialty, clinician credentials, and insurance coverage; some visits may be billed via insurance (copay/deductible applies).
Private Practice (Amwell Private Practice — providers.amwellprivatepractice.com) — Tiered subscription
| Plan (users) | Price | Key features & notes |
|---|---|---|
| 1–10 practice users | $49 per practice user / month | Self-service purchasing, HIPAA-compliant video visits, unlimited visits; cancel at any time. |
| 11–20 practice users | $44 per practice user / month | Same feature set; volume pricing. |
| 21–75 practice users | $39 per practice user / month | Same feature set; volume pricing. |
| 76+ practice users | Contact Us | Enterprise pricing — contact sales. |
Employers / Payers / Enterprise (business/employer programs)
- Pricing is custom for enterprise agreements, integrations and scale; contact sales for quotes.
- Example (official employer telehealth benefit page): two cost components for an employer program: PEPM access fee of $0.35 per employee per month (monthly minimum $1,000), plus per-consult fee: $49 per visit when using Amwell/Online Care Group clinicians; if employer uses their own providers, the per-consult fee listed is $5 plus ~2.5% credit card processing on amounts collected via card.
Free plan / trial
- Free plan: Not offered as a permanently free feature-tier for clinical services (account sign-up is free but visits are paid or covered by insurance).
- Free trial: No evidence of a time-limited free trial for paid services on official Amwell pages.
Additional notes
- Many consumer visits may be covered by the user’s insurance; Amwell states it will present patient responsibility before each visit.
- Enterprise and payer pricing is custom and varies by contract; Amwell directs organizations to contact sales.
Seller details
American Well Corporation
Boston, Massachusetts, USA
2006
Public
https://www.amwell.com/
https://x.com/amwell
https://www.linkedin.com/company/amwell/
