RoomRaccoon
Channel management software
Hotel management software
Hotel reservations software
Hospitality software
Hotel software
Reservation software
Hotel industry software
Room booking reviews software
- Features
- Ease of use
- Ease of management
- Quality of support
- Affordability
- Market presence
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$197 per month
Free Trial
Free version unavailable
Small
Medium
Large
- Retail and wholesale
- Arts, entertainment, and recreation
- Accommodation and food services
What is RoomRaccoon
RoomRaccoon is a cloud-based hotel management platform that combines a property management system (PMS), booking engine, and channel management to help accommodation providers manage reservations, rates, and guest operations. It targets independent hotels, boutique properties, and small groups that need centralized control of inventory distribution across online channels and direct bookings. The system typically supports front-desk workflows, automated messaging, payments, and reporting from a single interface. It differentiates by packaging core hotel operations and distribution tools into one product rather than requiring multiple separate systems.
Unified PMS, channel, booking
RoomRaccoon consolidates core hotel operations (PMS) with channel management and a direct booking engine in one platform. This reduces the need to integrate multiple vendors for inventory distribution and direct reservations. For small to mid-sized properties, a single system can simplify training and day-to-day workflows. It also helps keep availability and rates aligned across channels when configured correctly.
Automation for guest workflows
The product includes operational automation features commonly used by independent properties, such as templated guest communications and task/housekeeping coordination. These tools can reduce manual follow-up and improve consistency across the guest journey. Centralizing guest profiles, reservations, and operational notes supports smoother handoffs between front desk and housekeeping. Automation value depends on how thoroughly the property configures rules and templates.
Payments and revenue controls
RoomRaccoon supports payment processing and reservation-related payment workflows, which can streamline deposits, pre-authorizations, and reconciliation. Having payments connected to reservations can reduce errors compared with handling payments in a separate system. The platform also supports rate and availability management features used to control distribution. This is useful for properties that need tighter control over pricing and channel inventory without a dedicated revenue management stack.
Best fit for smaller hotels
The platform is primarily oriented toward independent hotels and smaller groups rather than large, complex enterprises. Properties with extensive multi-property governance, highly customized workflows, or deep corporate reporting requirements may find limitations. Larger organizations may also require more granular role-based controls and advanced integrations than a mid-market platform typically provides. Fit should be validated against property complexity and portfolio scale.
Integration depth varies by system
While RoomRaccoon integrates with common hospitality tools, integration depth can vary by partner and may not cover every edge case. Some properties may still need middleware or custom work to connect niche systems (e.g., specialized POS, door locks, accounting, or CRM). Channel connectivity and feature parity can differ by channel, which can affect how reliably certain fields sync. Buyers should confirm required integrations and data flows during evaluation.
Configuration and change management
Implementing a combined PMS/channel/booking stack requires careful configuration of rates, room types, policies, and automation rules. Misconfiguration can lead to distribution issues such as incorrect availability, pricing, or restrictions across channels. Teams may need time to adapt processes to the system’s workflow and terminology. Ongoing maintenance is often required as channels, policies, and seasonal pricing change.
Plan & Pricing
| Plan | Price (example; 18-room property) | Key features & notes |
|---|---|---|
| Entry | $236 per month (monthly billing) / $197 per month (annual billing — 20% saving) | Includes: Property Management System (PMS), Channel Manager, Booking Engine, Payments. Intended for B&Bs getting started. (Example pricing shown on official pricing page; actual price varies by number of rooms and billing frequency.) |
| Essentials | $300 per month (monthly) / $250 per month (annual) | Everything in Entry plus: more users, more booking channels, dynamic pricing, 1 upgrade tool or integration. |
| Premium | $441 per month (monthly) / $367 per month (annual) | Everything in Essentials plus: more users, unlimited booking channels, more dynamic pricing rules, advanced revenue reporting, phone support 7 days/week, 3 upgrades/integrations. |
| Pro | $620 per month (monthly) / $517 per month (annual) | Everything in Premium plus: unlimited users, financial reporting, priority support SLA, ImageAI pricing (RaccoonRev Plus), unlimited upgrades and third-party integrations. |
Notes: Prices above are taken directly from RoomRaccoon’s official pricing page as example figures (the page provides inputs for "number of rooms" and displays tailored pricing). Additional costs (e.g., integrated payment transaction fees, RaccoonCardMachine transaction fees, and certain upgrade tools/integrations) are stated as separate/extra on the official site. The vendor offers upgrade modules (RaccoonRev, RaccoonWhiteLabel, RaccoonHousekeeping, RaccoonID, RaccoonCardMachine, etc.) that may add costs.
Seller details
RoomRaccoon B.V.
Breda, Netherlands
2017
Private
https://roomraccoon.com/
https://x.com/roomraccoon
https://www.linkedin.com/company/roomraccoon/
